Sports Centre Duty Manager

Guidant Global; Moreton-in-Marsh; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

23 days holiday (rising to 27)

Company pension and life assurance

Employee benefits and discounts

Free onsite gym membership

Opportunities for training and development

Job summary

A leading sports facility in Moreton-in-Marsh is seeking a Duty Manager to ensure the efficient operation of the centre. The role involves leading by example, delivering excellent customer service, and maintaining a safe and welcoming environment. Ideal candidates will have prior experience in a leisure or sports setting and strong communication skills. Benefits include 23 days holiday, a company pension, and opportunities for training and development.

Qualifications

• Previous experience in a sports centre or similar environment.
• Willingness to complete a lifeguard qualification (RLSS NPLQ).
• Ability to work in a fast-paced environment.

Responsibilities

• Build strong customer relationships and deliver a high-quality customer experience.
• Ensure excellent standards of customer care and service delivery.
• Handle customer queries, complaints, and issues effectively.
• Support safe operation of the facility and ensure compliance with standards.
• Provide visible leadership to staff.

Skills

Strong communication skills

Customer service skills

Ability to work in a team

Job description

About the Role

As a Duty Manager, you will play a key role in ensuring the smooth, safe, and efficient operation of the sports centre. You will lead by example, delivering excellent customer service while maintaining a clean, safe, and welcoming environment for both staff and visitors.

Key Responsibilities

• Build strong customer relationships and deliver a high-quality customer experience
• Ensure excellent standards of customer care and service delivery
• Handle customer queries, complaints, and issues in a professional and effective manner
• Support the safe operation of the facility, ensuring compliance with Health & Safety standards
• Provide visible leadership to staff, ensuring they are motivated and performing effectively
• Maintain high standards of cleanliness and presentation across the centre

About You

• Previous experience in a sports centre, leisure, or similar environment (e.g. lifeguard, gym instructor, personal trainer)
• Willingness to complete a lifeguard qualification (RLSS NPLQ) if not already held
• Strong communication and customer service skills
• Ability to work in a team-oriented, fast-paced environment
• Management experience is not essential.

Working Hours

• 05:45 – 13:45
• 13:30 – 21:30

About Fire Service College

The Fire Service College is a globally recognised training provider delivering specialist courses across emergency services, military, and commercial sectors. Set across a 300-acre site, it offers both practical and classroom-based learning, attracting learners from the UK and internationally.

What’s on Offer

• 23 days holiday (rising to 27) + option to buy additional leave
• Company pension, life assurance & enhanced family leave policies
• Access to a wide range of employee benefits and discounts
• Free onsite gym membership, subsidised canteen and bar
• Volunteering day to support a cause of your choice
• Opportunities for training, development, and further qualifications
• Supportive work environment with strong work-life balance