Sports Betting Host

Rank Group; Luton; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a friendly and enthusiastic Sports Betting Host to join their team in Luton. This role offers an exciting opportunity to engage with customers and provide an innovative sports viewing and betting experience. As the first point of contact, you will ensure that customers receive top-notch service while processing bets and assisting with inquiries. If you have a passion for customer service and a keen interest in sports, this is the perfect opportunity to be part of a growing team dedicated to delivering exceptional experiences.

Qualifications

• Strong customer service skills and ability to engage positively with customers.
• Good numeracy skills for handling cash and processing transactions.

Responsibilities

• Greet and assist customers within the venue.
• Process bets accurately and efficiently, ensuring compliance with regulations.
• Maintain a clean and organized shop environment.

Skills

Customer Service

Numeracy Skills

Effective Communication

Job description

We’re Grosvenor Casinos. Our venues sit at the heart of our communities, offering a safe space for people to play table games, have fun on our slots or relax with friends and enjoy our fabulous food, drink and entertainment.

We’re on an exciting journey of growth and it’s the ideal time to join us. More than ever, we’re investing in our Venues and our people to ensure we have the best entertainment offering and the best people in the right places.

Job Description

Do you have a passion for customer service and a keen interest in sports and gaming?

If yes – you’ll want to read on…

Our Luton Casino are on the lookout for a friendly, enthusiastic Sports Betting Host to help us deliver an entirely new way of offering sports viewing and betting on sport in the UK.

As Sports Betting Host, you will:

• Greet and assist customers within our venue
• Process bets accurately and efficiently, ensuring all transactions are completed in compliance with regulatory requirements.
• Assist customers with queries about betting options, odds, and how to use betting terminals.
• Maintain a clean and organized shop environment, ensuring all promotional materials and displays are current and well presented.
• Monitor and replenish stock levels as necessary, including betting slips, pens, and other materials.
• Keep up to date with sporting events, betting regulations, and company policies to provide accurate information to customers.
• Support the Shop Manager with promotional activities and events.
• Adhere to all company policies and procedures, including health and safety standards.
• Participate in training and development programs to improve knowledge and skills.

Qualifications

Outside of having strong customer service skills, with the ability to engage positively with customers, you’ll need to possess good numeracy skills for handling cash and processing transactions.

As the first point of contact for our customers, you’ll also have previous customer facing experience and effective communication skills to help create a welcoming and supportive environment in our betting shop.

Additional Information

Betting / sports knowledge helpful however not essential.