Sports Betting Host

Grosvenor Casino; Luton; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a friendly and enthusiastic Sports Betting Host to join their team in Luton. This exciting role involves providing exceptional customer service while assisting patrons with sports betting and viewing. As the first point of contact, your effective communication skills and numeracy abilities will ensure a welcoming environment. You will play a vital part in maintaining the shop's organization and cleanliness, while also keeping up with sporting events and betting regulations. Join a dynamic team that values growth and invests in its people, making this an ideal opportunity for those passionate about sports and gaming.

Qualifications

• Strong customer service skills with a positive engagement approach.
• Good numeracy skills for handling cash and processing transactions.

Responsibilities

• Greet and assist customers within the venue.
• Process bets accurately and efficiently.
• Maintain a clean and organized shop environment.

Skills

Customer Service

Numeracy Skills

Effective Communication

Job description

We’re Grosvenor Casinos. Our venues sit at the heart of our communities, offering a safe space for people to play table games, have fun on our slots or relax with friends and enjoy our fabulous food, drink and entertainment.

We’re on an exciting journey of growth and it’s the ideal time to join us. More than ever, we’re investing in our Venues and our people to ensure we have the best entertainment offering and the best people in the right places.

Job Description

Do you have a passion for customer service and a keen interest in sports and gaming?

If yes – you’ll want to read on…

Our Luton Casino are on the lookout for a friendly, enthusiastic Sports Betting Host to help us deliver an entirely new way of offering sports viewing and betting on sport in the UK.

As Sports Betting Host, you will:

• Greet and assist customers within our venue
• Process bets accurately and efficiently, ensuring all transactions are completed in compliance with regulatory requirements.
• Assist customers with queries about betting options, odds, and how to use betting terminals.
• Maintain a clean and organized shop environment, ensuring all promotional materials and displays are current and well presented.
• Monitor and replenish stock levels as necessary, including betting slips, pens, and other materials.
• Keep up to date with sporting events, betting regulations, and company policies to provide accurate information to customers.
• Support the Shop Manager with promotional activities and events.
• Adhere to all company policies and procedures, including health and safety standards.
• Participate in training and development programs to improve knowledge and skills.

Qualifications

Outside of having strong customer service skills, with the ability to engage positively with customers, you’ll need to possess good numeracy skills for handling cash and processing transactions.

As the first point of contact for our customers, you’ll also have previous customer facing experience and effective communication skills to help create a welcoming and supportive environment in our betting shop.

Additional Information

Betting / sports knowledge helpful however not essential.