Sport Assistant

Northumbria University; Newcastle upon Tyne; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Excellent pension schemes

Flexible working

Generous holiday entitlement

Job summary

Northumbria University in Newcastle upon Tyne is recruiting a full-time Sport Assistant to ensure the daily operation of Sport Central, delivering a welcoming, safe and outstanding experience for customers.

Based at Sport Central with occasional work at Coach Lane Sports Ground, you will undertake direct customer-facing services and operational duties, contributing to the university's sport, fitness and wellbeing programmes.

Qualifications

• Experience in customer service or hospitality.
• Ability to work on own initiative and within a team.
• Strong verbal and written communication skills.
• Proactive problem solving in practical situations.

Responsibilities

• Oversee daily operation of Sport Central facilities.
• Deliver a welcoming, safe and outstanding customer experience.
• Perform a variety of customer-facing roles within Sport Central.
• Work as part of Northumbria Sport to support events and programming.

Skills

Customer service experience

Teamwork

Communication skills

Problem solving

Job description

ABOUT THE ROLE

Northumbria Sport are recruiting a full time Sport Assistant who will be responsible for daily operation of the building and perform a variety of customer facing roles within Sport Central. The facility has both wet and dry based activities and is situated on City Campus. The Sport Assistant is responsible for the daily operation of sports facilities, responsible for delivering a welcoming, safe and outstanding experience for our customers. The Sport Assistant is a leading customer-facing role and will be required to undertake direct customer-facing services and operational roles as and when required. The Sport assistant will have a good knowledge of Northumbria Sport programmed activities.

About The Team

Further information is available in the job description.

Reporting directly to the Duty Manager the role will join Northumbria Sport, a core department within Campus Services. Northumbria Sport is responsible for delivering an excellent student experience through our range of sport, fitness and wellbeing programmes.

The role will be based at Sport Central, but working at Coach Lane Sports Ground may be required.

Within Northumbria Sport we deliver a range of services and sporting activities. For more information, please visit our web page: Northumbria Sport: Homepage.

About You

To be successful in the role, you will have:

• Good understanding of Customer Service Experience requirements
• Ability to work on own initiative and as part of a team
• Good verbal and written communication skills
• The initiative to solve problems of a practical nature

Further information is available in the person specification.

If you would like an informal discussion about the role, please contact [e-mail].

About Us

Join Northumbria University, a research-intensive institution unlocking potential and changing lives locally and globally. Named Times Higher Education's University of the Year in 2022 and Modern University of the Year in 2025, we rank top 25 in the UK for research power. Discover more about us.

With over 37,000 students from 140+ countries, we offer world-leading research, award-winning partnerships, and an outstanding student experience. We empower our exceptional staff, promoting a positive work-life balance and offering great benefits, including excellent pension schemes, flexible working, generous holiday entitlement and more.

Our Northumbria Values, co-created by our team, define who we are: Academic Excellence, Innovation, Inclusivity, Collaboration, and Ambition. Our Behaviours shape our work culture: We listen and learn, support one another, respect everyone, trust each other, and are bold.

Based in Newcastle upon Tyne and London, we are an on-campus organisation and offer flexible hours and location where the role allows. We pride ourselves on diversity and inclusivity, holding numerous awards for gender and race equality, disability confidence, and research excellence. We also hold the HR Excellence in Research award for implementing the concordat supporting the career Development of Researchers and are members of the Euraxess initiative to deliver information and support to professional researchers. The University has implemented a range of flexible working arrangements, and we are happy to explore candidate requirements as part of the recruitment process.

Benefits

• excellent pension schemes
• flexible working
• generous holiday entitlement
• and more