Specialty Coordinator

Hampshire Hospitals NHS Foundation Trust; Basingstoke, Andover; On-site; GBP 23,000 - 29,000; Full time

Job summary

Hampshire Hospitals NHS Foundation Trust seeks a Band 4 Specialty Coordinator to provide and manage an efficient administrative service for Consultants and the wider team. You will handle diary management, clinic scheduling, and coordination of investigations to support patient care.

The role emphasises ensuring RTT timescales are met, preparing documentation for clinics, and maintaining smooth information flow across the department and clinical pathways. NHS environment experience is valued.

Qualifications

• Good verbal and written communication with excellent telephone manner.
• Experience of working with IT systems (Word/Excel/Access/PowerPoint).

Responsibilities

• Co-ordinate and provide comprehensive secretarial and administrative services to Consultants and the wider team.
• Day-to-day management of Consultants' diaries, clinics, appointments and theatre lists.
• Arrange special investigations and manage issues arising from clinic appointments.
• Ensure patient referral letters, clinical reports and investigation results are available for clinics.
• Monitor RTT timescales and ensure they are adhered to.
• Monitor clinical bookings to keep clinic times fully utilised and re‑organise as needed.

Skills

Verbal and written communication

Education

GCSE English and Maths (or equivalent)

Supervisory/Management qualification level 4

Job description

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

Job overview

An opportunity has arisen within our team for a band 4 Specialty Coordinator. You will be responsible for providing and managing an efficient and effective full administration service.

Main duties of the job

1. To co-ordinate and be responsible for the provision of a comprehensive secretarial and administrative services to the Consultants and the wider team.
2. Day to day management of the Consultants diaries eg organising clinic commitments, arranging appointments and theatre lists, where appropriate.
3. To arrange special investigations and action other issues arising from clinic appointments, ensuring that all tasks are dealt with in order according to their urgency
4. To ensure patient referral letters, clinical reports, correspondence, investigation results etc are available for preparation of clinics
5. Responsible for ensuring that the National and Trust 'Referral to Treatment' (RTT) timescales are adhered to.
6. Monitor clinical bookings to ensure that clinic times are fully utilised keeping patients informed of any changes. Be responsible for the re-organisation of cancellations delegating suitable duties where appropriate.

Working for our organisation

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital.

Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.

Detailed job description and main responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached

Person specification

Qualifications

Essential criteria

• Good standard of general Education including English Language, maths of GCSE to grade c or above or working to equivalent standard

Desirable criteria

• Supervisory / Management qualification level 4

Experience and Knowledge

Essential criteria

• Experience of working with IT systems e.g. Word/Excel/Access/ PowerPoint

Desirable criteria

• Experience of working in an NHS environment or public sector

Skills

Essential criteria

• Good verbal and written communication skills including excellent telephone manner.

Desirable criteria

• Problem solving skills and using own initiative to implement changes

Our commitment to you:

We are committed to equality and diversity in both the provision of our services and how we recruit and manage our staff. Applications are encouraged from everyone with the necessary attributes for the job, irrespective of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy and maternity.

• Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.

The paperwork:

• HHFT is committed to putting the safety and care of our patients first - as well as helping us to protect you and your colleagues. Therefore, we would recommend that you are vaccinated against COVID-19 and that you understand that we are treating COVID-19 positive patients within our services.
• All new staff will be subject to a probationary period covering their first six months in post.
• In compliance with Part 7 of the Immigration Act 2016, all applicants must be able to communicate fluently in English to an appropriate standard which will be assessed as part of the selection process.

Tackling Climate Change:

Hampshire Hospitals aims to embed sustainability and net zero carbon principles into the delivery of care across all its services. To find out more, search