Enhanced Care Support Worker

Hampshire Hospitals NHS Foundation Trust; Basingstoke; On-site; GBP 19,000 - 25,000; Full time

Job summary

Hampshire Hospitals NHS Foundation Trust is seeking an Enhanced Care Support Worker to join our care team across ward areas. You will support patients and their families, work with Registered Nurses and Mental Health Practitioners, and participate in therapeutic activities to promote well-being.

Shifts include evenings, nights, weekends and bank holidays across our hospitals. The role requires strong communication, teamwork and documentation skills and a commitment to patient-centred care.

Qualifications

• GCSE A*-C in English Language and Mathematics or equivalent.
• Willing and fit to undertake training for the management of violence and aggression within 3 months of appointment.
• 6 months experience as a nursing/care assistant in health or social care.
• Working knowledge of mental health issues.

Responsibilities

• Demonstrate caring, compassionate, professional behaviour to foster trust.
• Maintain effective communication with patients, relatives and multidisciplinary team.
• Contribute to risk assessment and support care plans.
• Assist in delivering therapeutic interventions under supervision.
• Engage patients in therapeutic activities to promote independence and well-being.

Skills

Communication skills

Teamwork

Documentation accuracy

Healthcare policy awareness

De-escalation

Education

GCSE English & Maths

NVQ Level 3 in Health or Social Care (Desirable)

Job description

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

Job overview

An exciting opportunity has arisen to join our Enhanced Care Support Worker Team at Hampshire Hospitals NHS Trust.

The Enhanced Care Support Worker (ECSW) - is a key member of our direct care team who is additionally skilled in communication and therapeutic engagement.

The Enhanced Care Support Worker is responsible for providing care and therapeutic support to patients and their families in conjunction with the Specialist Mental Health Practitioner and directed by members of the wider multidisciplinary network, including from within the Paediatric; Adult and Older People’s Mental Health Liaison Service.

This rewarding position of Enhanced Care Support Worker will develop and evolve with our collaborative team working approach to ensure we meet the advancing demand of patients with additional needs.

You will be required to work shifts including evenings, nights, weekends, and bank holidays. Based within a core team, you will be assigned to a patient/s for the shift and therefore will work across all wards and departments within our Trust and its three hospitals, assisting in patient care under the supervision of registered healthcare professionals.

Main duties of the job

• Demonstrating caring, compassionate, professional behaviour fostering trust and confidence in the service for people in your care.
• Maintain effective communication with patients, relatives, and members of the Multidisciplinary network of professionals regarding all aspects of care demonstrating a range of appropriate communication skills.
• Engage with and gather information from patients and carers to support a multidisciplinary formulation (understanding) and care plan, recognising and responding appropriately to the emotional needs of patients.
• Contributing to risk assessment and risk management planning by identifying and reporting issues of concern to the named nurse/nurse in charge and supporting multidisciplinary review.
• Contribute to assessment and support the development and implementation of care plans in conjunction with a Registered Nurse/Practitioner and the Mental Health Practitioners.
• To participate in the management of challenging or disturbed behaviour in accordance with the Trust procedures.
• Following assessment to assist in therapeutic intervention and work with individuals in a variety of ways. This may include delivering specified aspects of therapeutic interventions under supervision from a registered professional.
• To use technical/creative skills to engage service uses in therapeutic activities which promote independence, resilience, and well-being.

WE DO NOT OFFER SPONSORSHIP FOR THIS ROLE !!

Working for our organisation

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation.

Detailed job description and main responsibilities

Requests for part time working will be considered.

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

Person specification

Training and Qualifications

Essential criteria

• GCSE A*-C in both English Language and Mathematics or equivalent in these two subjects e.g., Certificates in Adult Literacy and Numeracy at Level 2.
• Willing and fit to undertake training for the management of violence and aggression with 3 months of appointment.

Desirable criteria

• NVQ Level 3/QCF Level 3 in Health or Social Care or equivalent or working towards.
• Trained in the management of violence and aggression in a course approved by the Restraint Reduction Network

Experience and Knowledge

Essential criteria

• 6 months experience as a nursing/care assistant in a health or social care setting, either public, private, or voluntary sector.
• Working knowledge of mental health issues.

Desirable criteria

• Good reflective ability and an understanding of its importance in the context of interpersonal working.us experience in a Health/Health and Social Care role
• Working knowledge of mental health nursing.
• Knowledge of health and social care issues that impact on mental health and wellbeing.
• Experience of working with people who are experiencing mental health needs, or experience of working with a range of learning disabilities, challenging behaviour, eating disorders.

Skills and Ability

Essential criteria

• Good written and verbal communication in the English language
• Ability to work well in a team.
• Able to complete appropriate documentation accurately.
• Demonstrate an awareness of healthcare work and policies and procedures.

Desirable criteria

• De-escalation for people with distress

Our commitment to you:

We are committed to equality and diversity in both the provision of our services and how we recruit and manage our staff. Applications are encouraged from everyone with the necessary attributes for the job, irrespective of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy and maternity.

Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.

The paperwork:

• HHFT is committed to putting the safety and care of our patients first - as well as helping us to protect you and your colleagues. Therefore, we would recommend that you are vaccinated against COVID-19 and that you understand that we are treating COVID-19 positive patients within our services.
• Shortlisted candidates will be contacted at least 5 working days before the scheduled interview date. Applications will be submitted directly into our preferred third party recruitment system (Trac). All subsequent information regarding your application will be generated from apps.trac.jobs via email - please ensure to check your junk/spam folders.
• All new staff will be subject to a probationary period covering their first six months in post.
• In compliance with Part 7 of the Immigration Act 2016, all applicants must be able to communicate fluently in English to an appropriate standard which will be assessed as part of the selection process.
• This vacancy may close before the current listed closing date. If you intend to apply you are advised not to delay submitting your completed application.
• We believe that using technology wisely reflects strong time management and a commitment to innovation. However, it's essential to personalise your recruitment application to showcase your unique skills and experiences. Over-reliance on generic, AI-generated content may result in rejection if multiple candidates submit applications with similar language or structure. In such cases, recruiting managers may reach out for further clarity where applications appear consistent with others, to better understand your individual strengths.

Tackling Climate Change:

Hampshire Hospitals aims to embed sustainability and net zero carbon principles into the delivery of care across all its services. To find out more, search