Specialist, Third Party Management Program Design & Issue and Incident Management

ntrs; Greater London; On-site; GBP 90,000 - 135,000; Full time

Job summary

Northern Trust in the United Kingdom is seeking a seasoned TPMO issues and incident management program lead to design and roll out enterprise third‑party risk management processes. You will partner with global business units, oversee program artifacts, and guide risk methodologies, reporting thresholds, and control design as the program matures.

The role requires strong stakeholder management, analytical thinking, and the ability to translate regulatory expectations into practical, scalable

Qualifications

• Excellent verbal and written communication skills.
• In-depth knowledge of the third-party risk management lifecycle activities.
• Experience with supporting and/or leading system implementations.
• Analytical and communication skills to analyze information and disseminate information.
• Leadership and organizational skills to direct activities for multiple business units.

Responsibilities

• Providing strategic thought leadership in designing and operationalizing third party risk management programs.
• Responsible for designing enterprise-wide third party risk management processes and managing rollout and maturity.
• Designing and periodically reviewing program artifacts, risk methodologies, service categories and risk reporting.
• Creating gap analyses to identify risks requiring control design.
• Managing program documentation including standards, training materials and desk procedures.
• Developing operating models and TPM training materials; overseeing training performance.

Skills

Third party risk management

Stakeholder management

Regulatory awareness

Data analysis

Communication skills

Leadership

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Data analytics tools

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

This position will be responsible for leading operational support of the Third Party Management Office (TPMO) within the First Line of Defense to strategize on the areas throughout the lifecycle of Third Party Management Program that are required to be designed, enhanced, and implemented. The Issue and Incident Management Program Lead will be responsible for designing and implementing certain program lifecycle areas; while strategizing to ensure the multi-year program plan is adhered to. This role will interact with business units globally to implement processes and providing oversight once fully rolled out. The lead also serves as a seasoned thought leader and subject matter expert that has strong technical understanding of third party, risk management, reporting and gap analysis within the risk and/or financial services industries.

The role will involve on-going program evolution and design, as well as, significant stakeholder management and collaboration across locations and across business units / functions as we look to evolve established programs to ensure risk management obligations while also addressing the existing and imminent cross jurisdictional regulations and regulatory expectations.

Key Responsibilities

• Providing strategic thought leadership in designing and operationalizing third party risk management programs
• Responsible for designing certain enterprise-wide third party risk management processes and managing through roll out and maturity
• Responsible for designing and periodically reviewing program related artifacts, risk methodologies, service categories and associated risk profile, reporting thresholds etc.
• Responsible for creating gap analysis to identify all potential risks that require the design of risk-mitigating controls
• Accountable for program documentation including development, periodic review, version control and organized storage for various program documents such as Third Party Management Practice Standard, training materials, desk procedures, etc.
• Accountable for the creation of operating models
• Accountable for developing training materials, conducting firmwide TPM training and overseeing training performance for the program areas they have designed
• Monitor regulatory updates that correspond to the assigned area being designed and provide team with guidance on impact of changes in regulatory environment and how to adjust enterprise-wide program to support
• Responsible for review and prioritization of user specifications for technology enablement and process automations
• Responsible for managing, designing, and enhancing program activities and mature the program including serving as the TPM Program Subject Matter Expert for technology enablement

Success candidates will benefit from having:

• Excellent verbal and written communication skills
• In-depth Functional/Industry Knowledge is required
• In-depth knowledge of the third-party risk management lifecycle activities
• Ability to execute risk management strategy development to provide long term planning and managing ongoing risk performance
• Experience with supporting and/or leading system implementations
• Analytical and communication skills are required to analyze information and disseminate information
• Leadership and organizational skills to direct the activities for the multiple business units
• Ability to foster positive and proactive approach to process assessment and improvement and to identify trends and improve processes for both the customer and the business
• Strong organization, attention to detail, time management, planning skills and the ability to handle multiple competing priorities
• Ability to make independent decisions and also to be a team player and effective communicator to ensure that issues are appropriately resolved
• Confidence and expertise to advise management and the business
• Ability to use initiative and work unsupervised in a proactive manner
• Strong organizational skills, a collaborative approach to work, with strong interpersonal skills
• Demonstrates strong analytical skills with the ability to generate complex reports
• Highly flexible and adaptable to change in a high demand environment

Proficiency in Microsoft Word, Excel, PowerPoint as well as data analytic tools in