Specialist Technical Support – Level 3 (Network)

West Mercia Police; Worcester; Hybrid; GBP 40,000 - 52,000; Full time

Benefits offered by this job

28 days annual leave

Health and wellbeing services

Discounts on electric vehicles

Blue light card discounts

Job summary

West Mercia Police is recruiting a Specialist Technical Support - Level 3 (Network) to join the ICT Service. You will deliver high-level technical support to internal and external customers and may supervise colleagues to ensure an efficient service.

The role requires CCNA, routing and switching, VPN and SDWAN skills; you will help maintain security awareness and deploy tools such as Citrix NetScaler and VMware/Hyper-V, working in a hybrid home/office setting in the West Midlands region.

Qualifications

• CCNA Certification required
• Experience with routing and switching
• Knowledge of VPN and remote access
• Understanding of security awareness and proxy tools

Responsibilities

• Provide high-level technical support across ICT services for internal and external customers
• Supervise colleagues locally when required to ensure efficient service
• Contribute to an end-to-end quality ICT service and support deployment of specialist applications and equipment

Skills

CCNA Certification

Routing and Switching

VPN

Remote Access Solutions

Security Awareness

SDWAN

Web Proxies

Tools

Citrix NetScaler

Zscaler

VMware/Hyper-V

Job description

You don't need a badge to make a difference. As part of our police staff team, your skills and perspective help us cut crime, build safer communities and support victims.

The main purpose of the Specialist Technical Support - Level 3 (Network) role will be working as a member of the Specialist Technical Support Team and providing some local supervision of work colleagues as required, contributing to an efficient and effective Customer Service, ensuring a quality end to end ICT Service for West Mercia Police.

To provide a high level of technical support across West Mercia Police, both to internal customers and to external customers ensuring the department is offering the best level of service in terms of ICT services, specialist applications and equipment.

CCNA Certification

Routing and Switching

VPN

Remote Access Solutions

Security Awareness

Citrix NetScaler

Zscaler

SDWAN

Web Proxies

VMWare/Hyper-V

• The Specialist Technical Support - Level 3 (Network) role is a hybrid (mix of home & office working)
• The base salary will include an additional 5% Market Supplement on the base annual salary which is reviewed annually 1st April (next review 1st April 2027)
• Applicants must have resided in the UK for a continuous period of at least 5 years immediately prior to submitting their application. This is to ensure a checkable history that satisfies the Management Vetting (MV) / Security Check (SC) standards required for this post

The closing date for this post is 12 noon on Friday 4th September 2026

Why work for us?

• 28 days Annual leave (increasing to 33 after 5 years service) + bank holidays.
• Health and wellbeing, occupational health services, staff network and an Employee Assistance Programme.
• Police Mutual, affordable private healthcare and other savings.
• Discounts on Electric Vehicles and Cycle to work scheme.
• Register for a Blue light card - over 15,000 discounts from large national retailers.

To read more about the added benefits and rewards of working for West Mercia Police, please go to our website.

• We embrace diversity and welcome applications from everyone.
• We are also happy to talk flexible working where it is suitable for the role.

Internal applicants who are in need of redeployment will be offered positions ahead of other candidates, subject to them passing a selection process.

We know that people from underrepresented backgrounds may hesitate to apply unless they meet every single requirement. We're committed to building a diverse, inclusive, and authentic workplace where everyone can thrive.

*Photo ID will be required at interview so please follow this link if you do not have a photo driving licence or passport (can be expired)