Specialist Progression Coach

Serco Group Plc; Cardiff; Hybrid; GBP 31,000 - 32,000; Full time

Benefits offered by this job

Pension scheme

Holiday entitlement 25 days + bank hol

Training and apprenticeships

Employee Assistance Programme

Retail discounts

Volunteering day

Employee networks

Job summary

Serco Group plc is hiring a Specialist Progression Coach for a field-based role covering Swansea and surrounding areas. You will support unemployed participants with long-term health conditions, disabilities, or mental health challenges to overcome barriers to employment and progress toward sustainable work.

Responsibilities include managing a caseload, conducting holistic assessments, and delivering one-to-one coaching, CV support, and job-search assistance.

Qualifications

• Experience coaching, motivating, or supporting individuals to achieve positive outcomes.
• Ability to understand challenges faced by people with disabilities or health conditions when seeking employment.
• Strong organisation, prioritisation and independent working abilities.
• Excellent communication skills and a genuine passion for helping people grow and gain confidence.

Responsibilities

• Manage a caseload of participants, providing tailored coaching and support throughout their employment journey.
• Complete holistic needs assessments and develop personalised action plans reflecting goals and support needs.
• Identify barriers to employment and connect participants with health, wellbeing, training and support services.
• Deliver one-to-one employability coaching, including CV support, job searching and interview preparation.
• Build relationships with local employers to identify inclusive employment opportunities for participants.
• Promote positive health and wellbeing outcomes while ensuring services meet contract requirements and quality standards.

Skills

Coaching experience

Communication skills

Organisation

Independence

Relationship building

Driving licence

Job description

Location: Swansea covering Carmarthen, Llanelli, Milford Haven, Haverfordwest, Neath, Port Talbot, Bridgend and Porthcawl Field-based role with remote and on site working Salary: £31,000 to £32,000 plus excellent benefits Schedule: Fixed Term Contract 15-months, Full-time, Monday to Friday, 9am to 5pm (37.5 hours per week)

Ready to impact a better future?

As a Specialist Progression Coach in our Confident Futures team, you'll support unemployed participants with long-term health conditions, mental health conditions, or disabilities to overcome barriers to employment and move towards sustainable work. Through personalised coaching and tailored support, you'll help people rebuild confidence, develop employability skills, and take positive steps towards a brighter future.

Your work has purpose. By building trusted relationships and delivering person-centred support, you'll help individuals increase their independence, improve their wellbeing, and progress towards meaningful employment. Our work touches lives every day, and this role offers the opportunity to create impactful solutions that make a positive impact on communities while helping people shape their future.

What you'll do as a Specialist Progression Coach

• Manage a caseload of participants, providing tailored coaching and support throughout their employment journey.
• Complete holistic needs assessments and develop personalised action plans that reflect individual goals, circumstances, and support needs.
• Identify barriers to employment and connect participants with appropriate health, wellbeing, training, community, and specialist support services.
• Deliver one-to-one employability coaching, including CV support, job searching, interview preparation, and confidence-building activities.
• Build relationships with local employers to identify inclusive employment opportunities and support participants into suitable roles.
• Promote positive health and wellbeing outcomes while ensuring services are delivered in line with contract requirements and quality standards.

You have experience coaching, motivating, or supporting individuals to achieve positive outcomes.

• You understand the challenges faced by people with disabilities, long-term health conditions, or mental health conditions when seeking employment.
• You can build trust quickly and develop effective relationships with participants, employers, colleagues, and external partners.
• You're highly organised, able to manage a varied caseload, prioritise effectively, and work independently when needed.
• You have strong communication skills and a genuine passion for helping people grow, gain confidence, and achieve sustainable employment outcomes.
• Full UK Driving Licence and own vehicle.

25 days' holiday plus bank holidays (and the option to buy up to five additional leave days each year)

• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks:

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.