Specialist, People Service Center - 6 months FTC

7741 WILEY APAC SERVICES LLP; Oxford; On-site; GBP 22,000 - 28,000; Full time

Job summary

Wiley is seeking a Specialist to join the People Service Centre in the United Kingdom on a 6-month fixed-term basis. The role delivers essential HR service support, handling inquiries, processing requests, and maintaining documentation with a focus on accuracy and best practices.

The successful candidate will work either 10:00–18:30 or 11:00–19:30, gaining exposure to HR processes, systems, and service delivery while developing professional skills in a supportive environment.

Qualifications

• Bachelor's degree or equivalent experience in HR, business, or related field.
• 0-2 years of HR support, customer service, or administrative experience preferred.
• Strong communication and interpersonal skills with a customer service mindset.

Responsibilities

• Respond to employee inquiries regarding HR policies, benefits, and processes in a timely and professional manner.
• Process routine HR service requests such as employment verifications, data updates, and document submissions.
• Maintain accurate case records and update the HR knowledge base with relevant information.
• Assist with HR technology platforms by performing basic troubleshooting and guiding employees on self-service options.
• Support HR service communications and help distribute employee information and resources.
• Compile service metrics and assist with basic reporting for performance tracking.
• Collaborate with HR team members to ensure consistent and efficient service delivery.
• Ensure compliance with HR policies and confidentiality standards in all interactions.
• Participate in training sessions and continuously develop knowledge of HR processes and systems.
• Provide administrative support for HR projects and service center initiatives.

Skills

HR support

Customer service

Administrative support

Education

Bachelor's degree in HR, business, communications or related field

Tools

Microsoft Office

Job description

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what's possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what's next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

We are looking for a Specialist to join the People Service Centre here at Wiley. This role will be on a fixed term basis, for 6 months. The Specialist, People Service Center provides essential HR service delivery support by handling employee inquiries, processing service requests, and maintaining accurate documentation. This entry-level role focuses on delivering high-quality service, supporting HR processes, and learning best practices to ensure a positive employee experience.

Due to the nature of this role, the successful candidate will be required to work the hours of either: 10am -6.30pm or 11am - 7.30pm.

Key Responsibilities & Duties:

• Respond to employee inquiries regarding HR policies, benefits, and processes in a timely and professional manner.
• Process routine HR service requests such as employment verifications, data updates, and document submissions.
• Maintain accurate case records and update the HR knowledge base with relevant information.
• Assist with HR technology platforms by performing basic troubleshooting and guiding employees on self-service options.
• Support HR service communications and help distribute employee information and resources.
• Compile service metrics and assist with basic reporting for performance tracking.
• Collaborate with HR team members to ensure consistent and efficient service delivery.
• Ensure compliance with HR policies and confidentiality standards in all interactions.
• Participate in training sessions and continuously develop knowledge of HR processes and systems.
• Provide administrative support for HR projects and service center initiatives.

Required Qualifications:

• Bachelor's degree in Human Resources, Business, Communications, or related field (or equivalent experience).
• 0-2 years of HR support, customer service, or administrative experience; internships or coursework preferred.
• Strong communication and interpersonal skills with a customer service mindset.
• Basic knowledge of HR processes and service delivery principles.
• Proficiency in Microsoft Office; familiarity with HR systems is a plus.
• Ability to manage multiple tasks with attention to detail and accuracy.

Preferred Skills:

• Experience with HR service platforms or case management tools.
• Interest in pursuing HR certifications or career development in HR service delivery.
• Ability to learn quickly and adapt to new systems and processes.

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing-creating impact that reaches everywhere.

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact [e-mail] for assistance.

We are proud that our workplace promotes continual learning and internal mobility. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles in the United Kingdom, Canada, USA, Austria, Czechia, Denmark, France, Greece, Italy, Netherlands, Romania, or Spain. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set bas