Specialist Multiple Disadvantage Worker

LLOYD'S REGISTER INTERNATIONAL; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Single Homeless Project is seeking a Specialist Multiple Disadvantage Worker to support women in a No 9 St Pancras Way residential service. You will manage a caseload, provide tailored one-to-one casework and group recovery activities, and coordinate with health, housing and domestic abuse services to secure timely support.

Working within a psychologically informed approach, you will help residents address barriers, strengthen confidence and move towards stable housing and improved health, while

Qualifications

• Experience of supporting people facing homelessness and multiple disadvantage.
• Knowledge of women’s services and gender-based violence.
• Understanding of how statutory and community services operate, including health, social care, housing and criminal justice.
• Experience of carrying out assessments, support planning and risk management.
• Knowledge of safeguarding responsibilities in residential or supported accommodation settings.

Responsibilities

• Hold a caseload of residents with multiple and intersecting needs, providing structured keywork and tailored recovery plans which are regularly reviewed with the client.
• Deliver intensive casework and advocacy to help residents engage with health, mental health, substance use and other specialist services.
• Contribute to the design and delivery of in-house recovery activities, including structured group sessions and skills workshops.
• Build strong relationships with external services including Adult Social Care, health providers, domestic abuse services, mental health teams and housing partners.
• Take active role in safeguarding, carry out risk assessments and contribute to management plans that promote safety and minimise harm.
• Provide advice, guidance and reflective input to colleagues on working with women experiencing multiple disadvantage.

Skills

Homelessness experience

Caseload management

Advocacy

Partnership work

Group facilitation

Tools

Case management software

Job description

Everyone deserves a safe place to call home.

Company Limited by Guarantee number 1741926 Charity Number 287779 Registered in England as Single Homeless Project

shp Single Homeless Project

• Job title: Specialist Multiple Disadvantage Worker
• (Women's Services)
• Delegated Authority: Level 7
• Team: SHP Camden Adult Pathway Hostels
• Responsible to: Services Manager
• Responsible for: N/A

Job purpose

No 9 St Pancras Way provides safe accommodation and tailored support for women experiencing homelessness, many of whom are living with the impact of multiple disadvantage. These include experiences of domestic abuse, poor mental health, substance use, physical ill-health and exclusion from essential services. The service is part of Single Homeless Project’s wider commitment to creating lasting routes away from homelessness for Londoners.

The Specialist Multiple Disadvantage Worker exists to ensure that women living in the service can access the right support at the right time. By bringing expert knowledge, partnership links and a psychologically informed approach, the role provides intensive, one-to-one casework alongside opportunities for group recovery. The worker helps residents navigate complex systems, strengthen their confidence, and build the skills and relationships they need to take control of their lives.

Through this role, women are supported to address the barriers that keep them trapped in homelessness, make progress with their recovery, and move towards stable housing and improved health. The impact of the role is seen not only in individual progress but also in strengthening the service’s overall response to women with complex needs, ensuring best practice is shared across the team and that the voices of resident’s shape how support is delivered.

Key accountabilities

Casework and client support

Hold a caseload of residents with multiple and intersecting needs, providing structured keywork and tailored recovery plans which are regularly reviewed with the client.

Carry out assessments that focus on both needs and strengths, using them to shape personcentred support plans.

Deliver intensive casework and advocacy to help residents engage with health, mental health, substance use, domestic abuse and other specialist services.

Support residents to understand the links between their experiences, build coping strategies and strengthen their readiness to engage with change.

Ensure casework is clearly recorded and monitored in line with SHP policies and contractual requirements.

Group work and recovery programme

Contribute to the design and delivery of in-house recovery activities, including structured group sessions and skills workshops.

Create safe, inclusive spaces where women can explore issues, gain confidence and share peer support.

Work with colleagues and external specialists to co-deliver sessions that promote wellbeing, recovery and empowerment.

Partnership working and care navigation

Build strong relationships with a wide range of external services including Adult Social Care, health providers, domestic abuse services, mental health teams and housing partners.

Act as a consistent point of contact for professionals involved in residents’ care, ensuring coordinated and timely interventions.

Represent the service at multi-agency meetings and contribute to joint care planning.

Use knowledge of local and London-wide services to coach and support residents in navigating systems and overcoming barriers to access.

Safeguarding and risk management

Take an active role in safeguarding, carrying out risk assessments and contributing to management plans that promote safety and minimise harm.

Escalate safeguarding concerns promptly and work with colleagues to ensure appropriate responses in line with SHP and statutory procedures.

Share knowledge and learning with colleagues to strengthen overall safeguarding practice within the team.

Specialist support and service development

Provide advice, guidance and reflective input to colleagues on working with women experiencing multiple disadvantage.

Support the service manager in identifying gaps or barriers in provision and contribute to solutions that improve outcomes for residents.

Keep up to date with developments in policy, research and best practice in relation to women’s homelessness and complex needs.

Teamwork and organisational contribution

Play a full part in the daily running of the project, including contributing to rotas, handovers and team meetings.

Share information effectively with colleagues to ensure a consistent and coordinated approach to support.

Take part in supervision, training and reflective practice to maintain and develop professional skills.

Promote SHP’s values and contribute to creating an inclusive and respectful environment for residents and staff.

Miscellaneous

SHP is at discretion to amend your responsibilities and, in addition to these, you may be required to perform other duties as may be required for the efficient running of the organisation.

To create inclusive working environments and cultures to enable colleagues and clients to feel safe and empowered to achieve their full potential.

Technical and professional know-how needed for position

When completing your application, you will be required to address (using examples) some of the points below

Experience and Knowledge

Experience of supporting people facing homelessness and multiple disadvantage such as domestic abuse, substance use, and poor mental or physical health.

Knowledge of women’s services and the impact of gender-based violence.

Understanding of how statutory and community services operate, including health, social care, housing and criminal justice.

Experience of carrying out assessments, support planning and risk management.

Knowledge of safeguarding responsibilities in residential or supported accommodation settings.

Skills and Abilities

Ability to engage and build trust with people who may be reluctant to accept support.

Skilled in delivering both one-to-one and group interventions.

Confident in advocating with and on behalf of residents to ensure access to services.

Ability to manage a caseload effectively and balance competing priorities.

Strong communication skills, both written and verbal, with accurate record-keeping and use of IT systems.

Commitment to reflective practice, learning and continuous improvement.