Flexible-Hours Homeless Pathway Coordinator | Impact

Single Homeless Project; Greater London; On-site; GBP 34,000 - 37,000; Full time

Benefits offered by this job

Salary increase after probation

37.5 hour working week

25 days annual leave

5% pension contribution

Health Cash Plan

Training programme

Job summary

Single Homeless Project in London is seeking a Homeless Pathway Coordinator for a 12-month fixed-term contract. The role focuses on supporting patients experiencing homelessness, guiding them through health, housing and support pathways from wards to discharge, with a caseload and collaborative multi-agency work.

You will work with the Homeless Pathway Lead, hospital teams and Newham Council to ensure safe, dignified outcomes, with opportunities for training and a generous benefits package.

Qualifications

• Experience supporting people experiencing homelessness or multiple barriers.
• Ability to build trust and centre the voice of individuals.
• Ability to manage caseloads and develop practical next steps.

Responsibilities

• Manage a caseload and complete assessments.
• Develop discharge and support plans and make referrals.
• Advocate to secure appropriate accommodation and services.
• Collaborate with hospital teams, Newham Council and SHP's Health Team.
• Follow up actions to keep plans moving.

Skills

Homelessness experience

Caseload management

Communication & advocacy

Safeguarding

Multi-agency teamwork

Job description

Job Description

£34,127.11 and rising incrementally to £36,947.49 per annum (pro-rata).

We’re London’s leading homelessness charity - and we get things done.

Job Description

Single Homeless Project have a new opportunity for a Homeless Pathway Coordinator to join our team in Camden/Newham. You will join us on a full time, fixed-term contract for 12 Months,and in return, you will receive a competitive salary starting at £34,127.11 and rising incrementally to £36,947.49 per annum (pro-rata).

We’re London’s leading homelessness charity - and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

About The Homeless Pathway Coordinator Role

No one should leave hospital with nowhere safe to go.

As Homeless Pathway Coordinator, you’ll be a consistent and trusted presence for patients experiencing homelessness, helping them navigate what can feel like an overwhelming mix of health, housing and support systems. You’ll spend time with patients on wards and in A&E, listening to what matters to them, understanding the barriers they face and making sure their voice remains at the heart of every decision.

Day to day, you’ll manage a caseload, complete assessments, develop clear discharge and support plans and make referrals to housing, healthcare, social care, mental health and substance use services. You’ll follow up actions, keep plans moving and advocate firmly when someone is at risk of being discharged without the right accommodation or support in place.

You’ll work closely with the Homeless Pathway Lead, hospital teams, Newham Council and SHP’s wider Health Team, bringing professionals together and helping everyone stay focused on the person behind the case. You’ll also build links with community services, identify gaps in existing pathways and share learning that helps the hospital respond more effectively to people experiencing homelessness.

This is a role where strong relationships can change the course of someone’s recovery. You’ll join an experienced and supportive team, with opportunities to deepen your knowledge of inclusion health, homelessness and psychologically informed practice through training, reflective practice and shared learning.

About You

• You have experience supporting people experiencing homelessness, multiple disadvantage or significant barriers to accessing services.
• You know how to build trust with people who may feel let down by services, keeping their voice and choices at the centre of your work.
• You can manage a caseload, assess what support is needed and turn complex situations into clear, practical next steps.
• You’re a confident communicator and advocate who can bring health, housing and support services together around an individual.
• You work calmly and compassionately, understand safeguarding and risk, and are keen to keep developing your knowledge through training and reflective practice.
  
  

Our Attractive Benefits Package Includes

• A salary increase after successfully completing six month's probationary period
• A 37.5 hour working week including flexible working hours (core hours are 10am - 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
• A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work
  
  

Don’t miss out on this great opportunity to join the Single Homeless Project team - please click ‘apply’ now to become our Homeless Pathway Coordinator - we'd like to hear from you!

Please note applications will be reviewed and suitable candidates invited to interview as they are submitted. Therefore, please submit your application as soon as possible to be considered. We reserve the right to close the advert as soon as a suitable candidate is identified.

There will be a second stage interview for suitable candidates.

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role.

Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.