Specialist Engineer

SMT GB; Birmingham; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Health Cash Plan

Free Physio Access

24/7 Private GP Service

Company pension (5% matched)

Car leasing schemes

Cycle to Work scheme

Job summary

SMT GB is seeking a Specialist Engineer to join our Brownhills depot in Birmingham. You will provide high-level technical expertise to support operations, customers and internal teams, ensuring efficient operation and maintenance of Volvo construction equipment.

You will diagnose complex issues, share knowledge across teams, deliver training, and help improve service delivery and safety standards across the business.

Qualifications

• Formal engineering qualification (mechanical, electrical, automotive or similar).
• Extensive experience in maintenance and repair of heavy construction equipment, ideally Volvo.
• Strong diagnostic capability with hydraulics and electrical systems.
• Confident communicator, able to engage effectively with customers and internal stakeholders.
• Proactive problem-solver with a continuous improvement mindset.
• Able to work independently and collaboratively within a team environment.
• Full UK driving licence.

Responsibilities

• Act as the primary point of contact for technical queries relating to Volvo construction equipment.
• Provide expert guidance to ensure optimal machine performance and compliance with safety standards.
• Carry out advanced diagnostics and troubleshooting across mechanical, hydraulic, and electrical systems.
• Deliver technical training and presentations to internal teams and customers.
• Support the development and implementation of new processes and tools to improve service efficiency.
• Monitor equipment performance, providing insight and recommendations for improvements.
• Work cross-functionally to ensure seamless service delivery and a high level of customer satisfaction.
• Stay up to date with product developments, systems, and industry standards.

Skills

IT literacy

Communication

Team work

Independent work

Problem solving

Education

Formal engineering qualification

Job description

SMT is a leading full-service distribution company specializing in machinery and trucks. Our focus is on providing equipment for the construction, material handling, recycling, and transport industry. Launched in 2010, we have already obtained a significant heritage that dates back to 1946. Our mix of agility and international experience gives us the advantage of a synergetic environment. We are active in large parts of Africa, Belgium & Luxembourg, Great Britain, the Netherlands, and in US.

Job Title: Specialist Engineer

Location: Birmingham (Brownhills Depot)

Contract: Full-time, permanent

About the Role

We are seeking a Specialist Engineer to join our Brownhills depot, supporting operations across the Birmingham area. This is a key technical role focused on providing high-level expertise, supporting both customers and internal teams, and ensuring the efficient operation and maintenance of Volvo construction equipment.

This role plays a critical part in driving technical excellence across the business. You will act as a subject matter expert, supporting complex diagnostics, improving service delivery, and sharing knowledge across teams to enhance overall performance and customer satisfaction.

Key Responsibilities

• Act as the primary point of contact for technical queries relating to Volvo construction equipment
• Provide expert guidance to ensure optimal machine performance and compliance with safety standards
• Carry out advanced diagnostics and troubleshooting across mechanical, hydraulic, and electrical systems
• Deliver technical training and presentations to internal teams and customers
• Support the development and implementation of new processes and tools to improve service efficiency
• Monitor equipment performance, providing insight and recommendations for improvements
• Work cross-functionally to ensure seamless service delivery and a high level of customer satisfaction
• Stay up to date with product developments, systems, and industry standards

Qualifications

You are a highly experienced engineer with strong technical expertise and a passion for problem‑solving. You enjoy sharing knowledge, supporting others, and playing a key role in improving service standards while maintaining a strong focus on quality, safety, and customer satisfaction.

• Formal engineering qualification (mechanical, electrical, automotive or similar)
• Extensive experience in the maintenance and repair of heavy construction equipment, ideally Volvo
• Strong diagnostic capability with in‑depth knowledge of hydraulics and electrical systems
• Confident communicator, able to engage effectively with both customers and internal stakeholders
• Proactive problem‑solver with a continuous improvement mindset
• Able to work independently and collaboratively within a team environment
• Full UK driving licence

Desirable

• Advanced knowledge of Volvo systems and technologies

Additional Skills

• Strong IT literacy and confidence using technical systems and reporting tools
• High attention to detail with a focus on quality and accuracy

Benefits

Health & Wellbeing:

• Health Cash Plan (including prescriptions, dental, optical, physio and more)
• Free Physio Access (remote support)
• 24/7 Private GP Service
• Additional health and wellbeing support

Life Outside of Work:

• Enhanced Sick Pay
• Enhanced Family Leave (maternity, paternity, adoption)
• IVF Support
• Retirement Support including phased retirement options

Financial Extras:

• Company pension with up to 5% matched contribution
• Car leasing schemes (Tusker / Octopus)
• Cycle to Work scheme
• Retail discounts platform

Team & Culture:

• Refer‑a‑friend bonus
• Long service awards from 3 years
• Paid volunteering day
• Christmas shutdown (included in holiday allowance)
• Employee Council, Social Committee, and recognition through our Caring, Daring, Sharing awards