Specialist, Client Engagement Services

Gartner; Egham; On-site; GBP 38,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

401K with company match

Tuition Reimbursement

Wellness Rewards

20 days of Paid Time-Off

Job summary

Gartner UK is seeking a Client Engagement Specialist to join the Client Services Organization. You will support C-level clients, deliver personalized training on Gartner tools, and partner with product teams to become SME on Gartner research offerings.

The role emphasizes engaging clients via website walkthroughs, product demonstrations, and cross-functional collaboration with sales and account teams. A Bachelor’s degree and 1–3 years in a business setting are preferred, with a passion for

Qualifications

• Bachelor’s Degree preferred.
• 1-3 years of experience in a professional business setting and/or recent graduates with 1-2 internships.
• Positive attitude towards KPIs and targets.
• Passion for customer service.
• Previous experience working in the technology industry.

Responsibilities

• Conduct interactive website walkthroughs with new clients to drive early engagement and reinforce value of services.
• Introduce clients to Gartner service deliverables.
• Deliver live group and individual client product demonstrations at Gartner events.
• Build strong relationships with sales and account management to ensure coordinated support.
• Adhere to team SLAs and follow processes for client interactions.
• Collaborate with product managers to become subject matter experts on Gartner research offerings and communicate updates to business units.

Skills

Customer service

Target-driven

Communication skills

Team collaboration

Technology industry experience

Education

Bachelor’s Degree

Job description

About this role:

Are you passionate about technology, enjoy working with multiple teams and comfortable working in a target driven environment?

We are looking for a Client Engagement Specialist to join our Client Services Organization in our Fort Myers Office. You’ll be part of a fast-paced, dynamic team providing the highest level of client support to C-level individuals in some of the world’s most successful companies. You will help Gartner clients gain optimal value from the services they purchase by delivering personalized training sessions on the Gartner website and associate tools. NCE Specialists work closely with product managers to become subject matter experts on all Gartner research offerings.

A typical day might look like:

• Conducting interactive website walkthroughs with new clients to drive early engagement and re-enforce the value of our services.
• Introducing clients to purchased Gartner service deliverables.
• Live group and individual client product demonstrations at Gartner events.
• Building strong relationships with sales and account management team to ensure clients receive coordinated and seamless support.
• Adhering to team SLA’s and following process for client interactions.
• Working closely with product managers/developers to become subject matter experts on all Gartner research offerings and delivering information on updates to key business units.
• Contribute to continuous process improvement by adhering to all SLA’s and escalating issues to the appropriate resource. Ability to independently make decisions and leverage resources and internal departments to expedite escalations.

You may have:

• Bachelor’s Degree preferred
• Minimum 1-3 years of experience within a professional business setting AND/OR recent graduates with 1-2 business related internships
• Positive attitude towards KPIs and targets
• Passion for customer service
• Previous experience working in the technology industry

You’re great at:

• Working towards and achieving targets
• Building relationships over the phone with senior level individuals
• Collaborating with others to overcome challenges
• Organizing your time and planning
• Excellent verbal and written communication skills
• Strong computer efficiency (Microsoft Office Suite)

We offer:

• An upbeat, positive and collaborative working environment
• Opportunity to develop your career in a world’s leading IT Research and Advisory Company which is facing incredible growth with expectations to double in size by 2019.
• Competitive compensation and performance based bonus structure
• Company benefits such as: Health Insurance, 401K with company match, Tuition Reimbursement, Wellness Rewards, 20 days of Paid Time-Off, etc.
• Two week in the classroom training program, assigned mentor and two weeks of shadowing top performers

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission‑critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it’s productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at [phone] or by sending an email to [e-mail].

Job Requisition ID:114470

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