Special Events Coordinator

LGH Hotels Management Ltd; Cardiff; On-site; GBP 17,000 - 28,000; Part time

Benefits offered by this job

Employee discounts on bedroom rates

IHG employee room benefit programme

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Hospital & death benefit plans

Cycle to work scheme

Wellbeing tips and fitness videos

Recipe ideas

Wellbeing podcasts and TV

Breathing exercises

24/7 advice and support line

Team reward & recognition

Free meals on duty

Free parking

Job summary

Holiday Inn Cardiff City Centre is seeking a Special Events Coordinator to bring memorable moments to life—from the initial enquiry through to a confirmed booking. You will manage enquiries for social events, weddings and seasonal functions, organise site visits (in person and virtual), tailor solutions, and produce clear, written proposals to drive conversion.

Join a collaborative team in Cardiff on a 24-hour part-time contract, with a busy calendar and opportunities to upsell, coordinate with

Responsibilities

• Managing enquiries for social events, weddings, Christmas functions and seasonal events
• Proactively arranging site visits and hotel show‑rounds, in person and virtual, to drive conversion
• Understanding customer needs and tailoring solutions using the hotel’s products and services
• Producing clear, detailed and accurate proposals for local event and wedding bookings
• Ensuring all discussions and agreements are consistently confirmed in writing
• Proactively upselling creative and value‑adding solutions to maximise revenue
• Developing and maintaining strong relationships with internal departments to ensure seamless delivery
• Building an extensive network of trusted local suppliers to support flawless event coordination
• Acting as a calm, organised and reliable point of contact throughout the booking journey

Job description

Holiday Inn Cardiff City Centre

Check out the hotel on our virtual tour!

3 days (24-hour part-time position)

Are you great with people? Naturally collaborative? A problem‑solver with a sharp eye for detail? Then this could be a brilliant opportunity for you.

As one of our Special Events Coordinators (SEC), you’ll play a key role in bringing our most memorable moments to life. From social banqueting and weddings to Christmas celebrations and seasonal special events, you’ll be involved from the very first enquiry through to confirmed booking — creating confidence, excitement and clarity for every client.

This role is perfect for someone who enjoys building connections, understanding what people really want from their event, and matching those needs with creative, well‑thought‑out solutions that deliver both exceptional experiences and strong commercial results.

What You’ll Be Responsible For

• Managing enquiries for social events, weddings, Christmas functions and seasonal special events
• Proactively arranging site visits and hotel show‑rounds, both in‑person and virtual, to drive conversion
• Understanding customer needs and tailoring solutions using the hotel’s products and services
• Producing clear, detailed and accurate proposals for local event and wedding bookings
• Ensuring all discussions and agreements are consistently confirmed in writing
• Proactively upselling creative and value‑adding solutions to maximise revenue
• Developing and maintaining strong relationships with internal departments to ensure seamless delivery
• Building an extensive network of trusted local suppliers to support flawless event coordination
• Acting as a calm, organised and reliable point of contact throughout the booking journey

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Who This Role Is For

This role is ideal for someone who:

• Loves working with people and building positive, trusting relationships
• Is naturally organised and enjoys turning complexity into clear, confident plans
• Takes pride in attention to detail and getting things right first time
• Enjoys problem‑solving and thinking creatively to meet individual client needs
• Feels motivated by targets, conversion and revenue — without losing the personal touch
• Thrives in a collaborative environment, working closely with multiple stakeholders
• Gains real satisfaction from helping people create meaningful celebrations and events

If you’re someone who enjoys making things happen, cares about delivering memorable experiences and wants a role full of variety, connection and purpose, this could be the perfect next step.

Hotel

Located in the heart of the vibrant city, the Holiday Inn Cardiff City Centre is perfectly positioned next to Cardiff Castle and the Principality Stadium. With 157 elegantly designed bedrooms, the hotel provides a comfortable and convenient stay for both business and leisure travelers.

Our Academy conference center features 12 modern, fully equipped meeting rooms, making it an ideal venue for corporate events and conferences. Guests can enjoy a variety of dining options, including a main restaurant, bar, and lobby lounge offering Starbucks coffee, serving delicious dishes and refreshing beverages throughout the day.

About Us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.