Spares & Repairs Manager Job Details | Sulzer

Sulzer; Aberdeen City; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading engineering company in Aberdeen is seeking a Spares & Repairs Manager to oversee customer requests for spare parts and repairs. The ideal candidate will manage the entire process from enquiry to invoice, ensuring high-quality service. Applicants should have experience in spares and repairs management, strong communication skills, and proficiency in ERP systems. Joining this team provides competitive pay, bonus programs, and extensive development opportunities.

Benefits

Competitive base salary

Company-wide bonus programme

Attractive overtime pay scheme

33 days’ annual leave

Free on-site parking

Employee Assistance Programme

Continuous training opportunities

Qualifications

• Proven experience in a related role within engineering or industrial services.
• Ability to manage multiple projects and priorities.
• Confidence in dealing with customers and stakeholders.

Responsibilities

• Act as the first point of contact for customer requests.
• Compile accurate quotations for customers.
• Manage orders from intake through to completion.
• Provide regular updates and reports to customers.

Skills

Experience in spares, repairs, aftermarket or project management

Proficiency in Microsoft Dynamics 365

Strong organizational skills

Excellent communication skills

Commercial awareness

Solutions-focused attitude

Tools

Microsoft Dynamics 365 ERP System

Salesforce CRM System

Job description

Services_EUA-E567

Spares & Repairs Manager-Full Time-Aberdeen,United Kingdom

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

At Sulzer GT Aero, we are a recognised global leader in the maintenance, repair and overhaul (MRO) of aero-derivative gas turbines. Our Netherley facility is a centre of excellence, supporting customers around the world with innovative, fast and reliable solutions that keep critical equipment running. With ambitious growth plans and continued investment, this is an exciting time to join our team and be part of shaping the future of the spares and repairs business.

We are looking for a Spares & Repairs Manager to take ownership of customer requests for spare parts and component repairs. In this key role, you will act as the link between customers, suppliers, and internal teams – ensuring enquiries are handled quickly, quotations are accurate, and projects are delivered to the highest standard. From first enquiry through to final invoice, you’ll manage the entire process and play a vital part in delivering the quality and service Sulzer is known for worldwide.

What you’ll be doing:

• Act as the first point of contact for customer spares and repairs enquiries, responding quickly and professionally
• Review requests internally and externally with suppliers/vendors to determine feasibility, lead times, and costs
• Compile accurate, commercially sound quotations and issue them to customers
• Manage orders from intake through to completion, liaising with internal departments, suppliers and customers throughout
• Provide regular customer updates, reports, and ensure projects are delivered on time and within cost
• Track and analyse business performance, preparing reports on win/loss analysis, lead times, and trends to support decision-making
• Support regional sales managers in tenders, meetings, and development of spares and repairs capabilities

What you bring:

• Proven experience in a spares, repairs, aftermarket or project management role within engineering or industrial services
• Proficiency in Microsoft Dynamics 365 ERP System and Salesforce CRM System is highly desirable
• Strong organisational skills with the ability to manage multiple projects and priorities simultaneously
• Excellent communication skills, confident in dealing with customers, suppliers, and internal stakeholders at all levels
• Strong commercial awareness with experience preparing quotations and managing costs

• A proactive, solutions-focused attitude and the ability to work effectively under pressure

Why Sulzer GT Aero?

Joining Sulzer GT Aero means joining a business with a strong reputation in the gas turbine space, a clear growth strategy, and a collaborative culture. By joining us, you’ll benefit from:

• Competitive base salary with participation in the company-wide bonus programme
• Attractive overtime pay scheme
• 33 days’ annual leave (inclusive of bank holidays)
• Free on-site parking
• Access to discounts on everyday shopping, entertainment, and lifestyle
• Confidential support through our Employee Assistance Programme
• Continuous learning and development opportunities via on-the-job training and Sulzer Learning Pathways

Do you have a question about the role?

Reach out to Kacie Humphries at [e-mail] or Hiring Manager – Scott Robertson.Our team is looking forward hearing from you!

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2025 in Brazil, China, Finland, Germany, Ireland, Switzerland, South Africa, the UK and the USA.