Spare Parts & Commercial Delivery Manager

Midea UK; Manchester; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

Midea UK is seeking a Spare Parts & Commercial Delivery Manager to oversee availability, movement, and profitability of spare parts across the network. You will forecast, source, stock, price, and deliver parts to support after-sales service and customer satisfaction.

You will lead end-to-end spare-parts operations, coordinating demand planning, inventory control, warehousing, and distribution while partnering with sales and logistics to improve margins and delivery performance.

Qualifications

• IT skills and systems literacy relevant to spare-parts and delivery operations.
• Ability to analyse data and drive continuous improvement.
• Customer-facing communication and problem-solving abilities.

Responsibilities

• Lead spare-parts availability, forecasting, and inventory controls.
• Coordinate pricing, margins, and commercial delivery activities.
• Collaborate with sales, service, logistics, and finance teams.
• Monitor supplier performance, lead time, and order fulfilment metrics.
• Ensure compliance with company policies and import/export requirements.

Skills

IT Skills

Self-Appraisal & Continuous Learning

Positive Thinking

Complaints Handling

Customer Interactions

Service Technical Knowledge

Product Knowledge

Technical Knowledge Application

Time Management

Job description

Location:

Manchester, UK, Hybrid Working Option

Job Type:

Permanent Employment, Full Time

Reporting Line:

Head of Aftermarket UK

ABOUT MIDEA GROUP

Midea Group is a publicly listed Global Fortune 500 company and is the world’s leading manufacturer of home appliances. Committed to bringing innovation to life, Midea Group goes beyond smart home appliances and comprises business pillars like HVAC and Building Technologies, Robotics and Automation, Electro-Mechanical and Digital Innovation. Being ranked #246 in the 2025 Global Fortune 500 List, Midea is proud of its 190,000+ employees and presence in 200+ countries, including several subsidiaries in the European market.

• Global Fortune 500 #246 in 2025

ABOUT MIDEA EUROPE

Midea's commitment to Europe goes beyond expanding its market reach. It’s also building a sustainable and innovative presence in the Europe market through localized operations, technological advancements, and an emphasis on energy-efficient solutions. CLICK VIDEOS HERE and some key M&A activities in the region (e.g. Teka, KUKA and ARBONIA climate).

ABOUT MIDEA UK

• MIDEA UK is a subsidiary of Midea Group, registered at UK Office Location: Ground Floor, 12 Blackfriars Street, Manchester, M3 5BQ UK.


• We deliver leading MDA and SDA consumer electronics alongside comprehensive HVAC solutions.

POSITION OVERVIEW

The Spare Parts & Commercial Delivery Manager is responsible for managing the availability, movement, and commercial performance of Midea spare parts across the customer and service network. The role ensures that parts are forecast, sourced, stocked, priced, and delivered efficiently to support after-sales service, customer satisfaction, and business profitability.

The manager oversees the end-to-end spare-parts operation, including demand planning, inventory control, supplier coordination, warehousing, order fulfilment, distribution, and performance reporting. They work closely with sales, customer service, technical teams, finance, logistics providers, and Midea’s regional and global supply-chain teams.

Key areas of accountability include maintaining appropriate stock levels, reducing backorders and obsolete and aged inventory, improving delivery lead times, and ensuring strong order fulfilment. The role also manages the commercial aspects of the parts business, including pricing, margins, sales forecasts, budgeting, and cost control.

The Spare Parts & Commercial Delivery Manager monitors supplier and logistics performance, resolves supply or delivery issues, and leads initiatives to improve operational efficiency. They use performance data to identify risks and opportunities, reporting on measures such as parts availability, forecast accuracy, inventory turns, on-time delivery, backorders, and gross margin.

The role typically includes leadership of the spare-parts and delivery team, ensuring clear processes, strong customer service, and compliance with relevant company policies, safety standards, and import/export requirements.

KEY QUALIFICATION

• IT Skills


• Self-Appraisal and Continuous Improvement/Learning


• Positive Thinking


• Complaints Handling


• Customer Interactions


• Service Technical Knowledge


• Product Knowledge


• Technical Knowledge application


• Self-presentation and Professional image


• Time Management


• Positive Thinking


• Resilience

As a person

• Self-starter who acts on their own initiative, taking ownership of tasks and being accountable for their successful conclusion


• Act with integrity, honesty, and morale


• Are open and want to grow by learning and developing yourself


• Are accountable and take responsibility also for failures


• Are ambitious and truly motivated to perform


• Want to do what matters


• Are a true team player

As a team player

• Team player with the ability to work with and achieve results through and with others.


• Self-starter who acts on own initiative, taking ownership of tasks and being accountable for their successful conclusion.


• Demonstrate ability to work alongside and within a strong team


• Good interpersonal skills on all levels


• Value and understand the individual needs of each member of the team


• Build relationships within the team that create trust, respect, and honest