Spanish and Italian speaking Technical Support

French Selection UK; Rugby; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading designer and manufacturer seeks a Spanish and Italian speaking Technical Support representative in Rugby. The role involves providing first-line support to clients, troubleshooting issues, and ensuring companies receive exceptional service. Successful candidates will be fluent in both languages and possess strong problem-solving skills.

Benefits

Full training

Career progression

Qualifications

• Fluent in Spanish and Italian (written and spoken).
• Customer service experience desirable.
• Pro-active, confident and dynamic personality.

Responsibilities

• Deliver first-line technical support to international clients.
• Troubleshoot hardware issues and escalate advanced queries.
• Provide exceptional customer service.

Skills

Problem-solving

Communication

Customer service

IT literacy

Job description

Spanish and Italian speaking Technical Support

Rugby

Ref: 5456I

Company Profile

A leading designer and manufacturer of interactive displays, with extensive international links, the company is confident in their ability to deliver high-quality, innovative products that meet the needs of customers worldwide.

Responsibilities

Spanish and Italian speaking Technical Support
Location: Rugby
Salary: up to £35,000 per annum
Ref: 5456I

Company offers full training and career progression

Main duties:
To deliver confident and effective first-line technical support to international clients.

The role:
– Assist customers with technical issues remotely and provide them with effective solutions to ensure a positive outcome
– Troubleshoot hardware issues
– Escalate calls with advanced technical queries to the appropriate team
– Arrange for the replacement of faulty hardware to be delivered to the customer
– Schedule site visits with the field service team
– Provide exceptional customer service

Candidate's Profile

– Fluent in Spanish and Italian (written and spoken)
– Customer service experience desirable
– Problem-solving and excellent communication skills
– IT literate and computer savvy
– Pro-active, confident and dynamic personality