German speaking Technical Support Specialist

O‘Farrell Recruitment; Birmingham; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading provider of enterprise mobility management solutions is seeking a German speaking Technical Support Specialist for their Birmingham office. This position offers a chance to grow in your career while tackling complex technical challenges. Ideal candidates are passionate about technology with a solid understanding of networking principles and demonstrate excellent customer service skills.

Qualifications

• Solid understanding of the OSI model and network principles.
• Minimum 1-2 years of relevant experience preferred.
• Outstanding verbal and written communication skills in English.

Responsibilities

• Provide telephone and email based post-sales technical support.
• Investigate issues and work collaboratively to resolve.
• Ensure timely responses to customer requests.

Skills

Problem Solving

Customer Service

Networking Principles

Communication Skills

Education

Degree or Diploma in Computer Networking, Information Technology, or Computer Science

Tools

Windows 8.1

Windows Server 2008/2012

SQL

Job description

German speaking Technical Support Specialist

We are currently looking for a German speaking Technical Support Specialist for our client, which is one of the world's leading providers of enterprise mobility management (EMM) solutions, for their UK office in Birmingham.

You are an educated professional at an early stage of your career. You have a great passion for modern technology, and you are driven by your energy to identify and resolve complex problems, while providing excellent customer service. If you are eager to prove your understanding of computer networking principles, your strong problem solving abilities in a fast paced environment, and you are willing to learn, then this position offers numerous growth opportunities and a long-lasting career for you.

Responsibilities

• Provide telephone and email based post-sales technical support for our software products
• Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution.
• Work proactively to update customers by reporting progress regarding outstanding queries
• Endeavor to respond to all customer requests in a timely manner while improving customer experience
• Provide superior customer service in regards to our MDM solutions. Diagnose and solve application queries and answer customer questions
• Use various devices to reproduce customer environments in order to troubleshoot issues further
• Some travel, local and international may be required in a supporting role for customers/corporate events

Qualifications

• Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field
• Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting)
• Previous knowledge with Windows 8.1, Windows Server 2008/2012 and other technologies (ie SQL / Virtual servers)
• Knowledge of mobile computing platforms (Android, iOS, Windows Mobile and Blackberry)
• Minimum 1-2 years of relevant experience, exceptions for qualified candidates
• Strong problem solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented)
• Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives
• Outstanding verbal and written communication skills in English

Apply now

Position: German speaking Technical Support Specialist

Last Name

First Name

Email

Phone

Your Message

Upload your CV

Accepted file types: PDF, DOC, DOCX, ODT, ZIP
Maximum file size: 5 MB