Spa Therapist

Relaischateaux; Windermere; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Canteen

Company events

Company pension

Discounted or free food

Employee discount

Free or subsidised travel

Gym membership

On-site parking

Relocation assistance may be available

Staff transport provided free between)

Job summary

Gilpin Hotel & Lake House in the Lake District seeks a dedicated Spa Therapist to deliver luxury treatments across our spa spaces, Jetty Spa, private lodges and suites, ensuring memorable guest experiences with warmth and expertise.

You will work within a wellness team, delivering ESPA protocols and personalised recommendations while maintaining the highest standards of cleanliness, safety and ambience to uphold our renowned spa offering.

Qualifications

• NVQ Level 3 or equivalent in beauty/spa/massage.
• ESPA training or ESPA treatment experience.
• Experience in luxury hospitality, spa, or wellness environments.
• Strong communication skills with a calm, professional, and caring approach.
• Excellent organisation and time management.
• Impeccable standards of cleanliness and guest care.

Responsibilities

• Delivers a range of luxury treatments including massages, facials, and body therapies.
• Creates personalised experiences that welcome, care for and value each guest.
• Provides product recommendations and wellness advice tailored to guests.
• Maintains high standards of cleanliness, presentation, safety and hygiene in treatment areas.
• Supports smooth day-to-day spa operations and guest journey.
• Collaborates with spa and hotel teams to ensure seamless service delivery.
• Keeps knowledge of treatments, wellness trends and product innovations up to date.

Skills

Massage therapy

ESPA

Luxury hospitality

Communication

Organization

Cleanliness

Education

NVQ Level 3

Job description

Spa Therapist - 5-Star Luxury Hotel

Join the team at Gilpin Hotel & Lake House , where luxury, wellbeing, and personalised guest experiences come together in the heart of the Lake District. We're looking for a passionate and professional Spa Therapist to join our talented team, delivering exceptional treatments across our unique spa spaces. You'll create memorable wellness experiences with warmth, confidence, and expertise, helping guests relax, recharge, and reconnect in one of the UK's most distinctive luxury hospitality settings.

Salary: £12.80 - £13.80 per hour (equating to £26,624 - £28,704 per annum)

Gratuities: £234 to £526 per month average

About being a Spa Therapist at Gilpin Hotel & Lake House

Set within the heart of the Lake District National Park, Gilpin Hotel & Lake House is part of Relais & Châteaux and Pride of Britain Hotels, celebrated for exceptional hospitality, refined experiences, and warm, personalised service.

Our spa offering is designed around tranquillity, wellbeing, and deeply individual guest experiences. Treatments take place across our Spa Space, Jetty Spa, private spa lodges, and spa suites, providing guests with restorative escapes in luxurious surroundings that blend contemporary comfort with the natural beauty of the Lakes.

We're seeking a skilled, caring, and guest-focused Spa Therapist to join our wellness team. In this role, you'll deliver a range of luxury treatments with confidence and professionalism, ensuring every guest receives exceptional care from arrival to departure. You'll play an important role in maintaining the calming atmosphere and high standards that define the Gilpin spa experience.

Your Role as Spa Therapist

• Delivers a range of luxury treatments, including massages, facials, and body therapies, to an exceptional standard.
• Creates personalised experiences that make every guest feel welcomed, cared for, and valued.
• Provides expert product recommendations and wellness advice tailored to individual guest needs.
• Maintains the highest standards of cleanliness, presentation, safety, and hygiene across treatment areas.
• Supports the smooth day-to-day operation of the spa, contributing to an exceptional guest journey.
• Works collaboratively with the wider spa and hotel teams to ensure seamless service delivery.
• Continually develops knowledge of treatments, wellness trends, and product innovations to enhance the guest experience.

What You Bring

• Recognised beauty, spa, or massage therapy qualifications (NVQ Level 3 or equivalent).
• ESPA training or experience delivering ESPA treatments, protocols, and product recommendations.
• Previous experience within luxury hospitality, spa, or wellness environments.
• Strong communication skills with a calm, professional, and caring approach.
• Excellent organisation and time management skills.
• Impeccable standards of cleanliness, presentation, and guest care.
• A genuine passion for wellbeing and creating memorable guest experiences.

What We Offer

• A team who excel at genuine care, treatment excellence, and exceptionally high standards.
• A stunning work environment in a Michelin Key-awarded hotel.
• Ongoing training and development opportunities.
• Meals on shift, uniform, generous gratuities, and retail commission opportunities.
• The pride of contributing to a property recognised with 5 AA Red Stars and two Michelin Keys.
• The prestige of working within Relais & Châteaux and Pride of Britain Hotels.
• You will become part of the Relais & Châteaux community, a global association of 580 exceptional hotels and restaurants united by a passion for the profession, authenticity, and local traditions.
• Bring your passion for wellbeing, luxury hospitality, and exceptional guest care to Gilpin Hotel & Lake House. If you're ready to help guests relax, recharge, and enjoy unforgettable spa experiences in one of the Lake District's most beautiful settings, we'd love to hear from you.

Salary: £12.80 - £13.80 per hour (equating to £26,624 - £28,704 per annum)

Gratuities: £234 to £526 per month average

Hours: 40 hours per week.

Benefits

• Canteen
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free or subsidised travel
• Gym membership
• On-site parking
• Relocation assistance may be available
• Staff transport provided free between staff houses and hotel