Spa Therapist

Mandarin Oriental; Greater London; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

MOstay

Charity Day

Up to 33 days holiday with length of服务

Wellbeing & health benefits

Job summary

Mandarin Oriental Mayfair in London is seeking a Spa Therapist to join our vibrant Spa Team. You will assist in guiding guests through their spa journey, perform treatments, and maintain rooms with a focus on guest comfort and service excellence.

Shifts are 40 hours across 5 days, including weekends. The role requires flexibility for morning, afternoon, or evening slots as needed. We offer a supportive learning environment and wellness benefits.

Qualifications

• Guest-focused hospitality experience preferred.
• Ability to communicate clearly with guests and team members.
• Strong organisational and time-management skills.

Responsibilities

• Assist in guiding guests through their spa journey and appointments.
• Perform spa treatments with high standard of care and guest comfort.
• Maintain treatment room cleanliness and stock levels throughout shifts.
• Answer guest questions about Spa & Wellness services and products.

Skills

Guest services

Team player

Communication

Time management

Job description

Spa Therapist, Spa & Wellness

(40 hours, 5 days per week)

We are looking for a Spa Therapist to join our vibrant and dynamic Spa Team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

SHIFT PATTERN (40 hours, 5 days per week)

We are looking for a Spa Therapist to join our vibrant and dynamic Spa Team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Mayfair, London is the newest jewel which has opened in the heart of Mayfair. It’s another world; an oasis of calm in the heart of the city, with the most attentive service. A world that’s all about our guests.

As a Spa Therapist at Mandarin Oriental Mayfair, you will be responsible for:

• Assisting in the smooth flow of the guest’s journey throughout the day.
• To perform treatments on guests whilst maintaining the guest’s comfort at all times.
• Throughout the day be on time for spa treatment appointments and thoroughly review appointments after completing each treatment.
• To maintain inventory of supplies for the operations of the treatment rooms.
• Maintain cleanliness and attention to detail in treatment room throughout shift.
• Having the ability to courteously interact and answer all Spa & Wellness and hotel related questions with guests.
• Having a thorough understanding of all retail sales items sold in the Spa Boutique and all Mandarin Oriental treatments and packages offered in the Spa.

As a Spa Therapist, you will be working on a rotating shift basis, Monday to Sunday, 40 hours a week. Shift patterns will vary from morning, afternoon, and evening shifts (including weekends and bank holidays), so flexibility is required where applicable.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• 1 paid Charity Day per year to dedicate to a charity of your choice
• Increased holiday entitlement with Length of Service, up to 33 days off
• Access to Hospitality Action’s Employee Assistance Programme

SUSTAINABILITY AT MANDARIN ORIENTAL

Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set by the Global Sustainable Tourism Council. We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

DIVERSITY & INCLUSION

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

ELIGIBILITY TO WORK IN THE UK

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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