BGA Studio Ambassador

Mandarin Oriental; Greater London; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Excellent career progression

3 complimentary nights per year

Discounted stays at properties across

50% F&B & Spa discount

Free meals on duty

Uniform dry-cleaning

Length of service increases holidays

Podiatry sessions

Company pension plan

Employee Assistance Programme

Job summary

Mandarin Oriental Hyde Park, London is seeking a BGA Studio Ambassador to join its iconic Spa & Wellness team. The role involves acting as the ambassador for Pedi:Mani:Cure Studio, coordinating visits, and enhancing studio operations in a luxury hotel setting.

The successful candidate will demonstrate service excellence and have a background in beauty therapy, ideally within a luxury environment. 39 hours across a 5-day week with weekend availability.

Qualifications

• NVQ Level 2 or higher in Beauty Therapy and a proven track record of service excellence in a Spa environment.
• Experience in a luxury service environment is an asset.

Responsibilities

• Act as an ambassador for the Pedi:Mani:Cure Studio within the resort, ensuring all colleagues understand the studio concept, treatment offerings and retail products.
• Coordinate and organise visits by Bastien Gonzalez or his designated representative, ensuring all arrangements are planned and executed to the highest standard.
• Actively contribute to the ongoing development of BGA by sharing innovative ideas, best practices and constructive feedback gained through the operation and management of the Studio.
• Foster a positive, professional and supportive attitude towards both guests and colleagues at all times.

Skills

Service excellence

Luxury service experience

Education

NVQ Level 2 Beauty Therapy

Job description

BGA STUDIO AMBASSADOR, SPA & WELLNESS

39 hours, 5 days per week

We’re looking for a BGA Studio Ambassador to join our iconic Spa & Wellness team.

Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world of oriental luxury and the most attentive service. A world that’s all about our guests.

Responsibilities

• Act as an ambassador for the Pedi:Mani:Cure Studio within the resort, ensuring all colleagues understand the studio concept, treatment offerings and retail products.
• Coordinate and organise visits by Bastien Gonzalez or his designated representative, ensuring all arrangements are planned and executed to the highest standard.
• Actively contribute to the ongoing development of BGA by sharing innovative ideas, best practices and constructive feedback gained through the operation and management of the Studio.
• Foster a positive, professional and supportive attitude towards both guests and colleagues at all times.

Working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary (including weekends and bank holidays), so flexibility is required where applicable.

Qualifications

To be a successful BGA Studio Ambassador candidate, you will have an NVQ Level 2 and above in Beauty Therapy and have a proven track record of service excellence in a Spa environment. It is an advantage if you already have experience from within a luxury service environment.

Benefits

• Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions.
• Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career.
• 3 complimentary nights per year, increasing to 5 with length of service
• Discounted stays at our beautiful properties across the Group
• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals
• 50% F&B & Spa discount
• Complimentary Westfield Healthcare cash plan, children added at no extra cost
• Colleague Experience Stay in‑house with breakfast included upon completed probation
• Friends & Family hotel rate and Spa discount
• 1 paid Charity Day per year to dedicate to a charity of your choice
• Season ticket loan & cycle to work scheme
• £750 recruitment referral bonus
• Free meals on duty & uniform dry‑cleaning services
• Increased holiday entitlement with Length of Service, up to 33 days off
• Subsidised podiatry sessions with our incredible Bastien pedicurists
• Free Life Insurance benefits whilst in service
• Company pension plan
• Access to Hospitality Action’s Employee Assistance Programme
• Employee Recognition Programmes
• Social, wellbeing, charity, and sporting events throughout the year

SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON

Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set by the Global Sustainable Tourism Council. We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single‑use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

DIVERSITY & INCLUSION

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long‑term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

ELIGIBILITY TO WORK IN THE UK

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.