Spa Therapist

Apex Hotels; City of Edinburgh; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading hotel chain in Edinburgh is seeking a Spa Therapist to deliver exceptional customer service through various beauty treatments. Candidates must have HNC or HND qualifications or equivalent and a strong customer service attitude. The role offers a structured training program and numerous employee benefits, including discounts and wellness support. Flexibility to work weekends is required.

Benefits

29 days holiday

Employee events and celebrations

Access to gym and pools

Discounted room rates

Financial wellbeing app

Cycle to Work Scheme

Responsibilities

• Deliver exceptional customer service through health and beauty treatments.
• Promote spa products and services.
• Engage with guests to promote loyalty.

Skills

Interpersonal skills

Communication skills

Customer service attitude

Flexibility

Initiative

Education

HNC or HND qualified or equivalent beauty qualifications

Job description

Overview

Why join Apex Hotels?

You will receive a warm welcome into the Apex family on joining us as a Spa Therapist in Edinburgh. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Spa Department as we believe it is our personality, style and friendliness that makes Apex Hotels

You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

• 29 days holiday
• Training and development from day one
• Employee events and celebrations
• Inhouse company interactive employee communication APP
• Entry to our state-of-the-art gym and pools
• Healthy meals to enjoy while you're working.
• Access to an external Employee Assistance Programme
• Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date.
• £200 referral bonus when your friends or family join the team.

Following you first successful 3 months, you’ll also receive ……

• Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
• Involvement in our employee recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Life Assurance cover

Starting your Journey:

As a Spa Therapist you will be responsible for delivering exceptional customer service, through the delivery of health and beauty treatments and customer care. You will also promote the spa products and services and work as part of a team to achieve budgeted targets and KPI's.

You will embrace every opportunity to create extra special moments for our guests to provide a personal experience our guests will want to share.

Joining the dedicated Spa department, you will:

• Ensure that all customers are provided with high quality treatments
• have exceptional knowledge of all treatment and ESPA products
• Promote ESPA products for guest to purchase
• Engage with guests in order to promote guest loyalty and memorable experiences
• Ensure our guests experience our high levels of comfort and quality
• Take pride in the work you do

You must have strong interpersonal and communication skills and be approachable to guests, spa members and other employees. You will be a point of contact to both guests and employees so you must be well presented and have high standards of appearance. You will be flexible about working weekends.

On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge, and confidence to be a great Spa Therapist. With this in mind, we are looking for a Spa Therapist who:

• HNC or HND qualified or have equivalent beauty qualifications.
• Can deliver excellent standards
• Uses initiative
• Is self-aware and able to evaluate their own work
• Has a customer service attitude
• Holds a genuine desire to provide a Warmer Welcome to our guests

We encourage you to bring your true self to work - we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.

Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.