Spa Team Leader

Center Parcs; Nottingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

Center Parcs is seeking a Spa Supervisor for Aqua Sana, a unique spa experience. The role involves overseeing staff, ensuring guest satisfaction, and adhering to health guidelines within a vibrant team environment. Applicants should possess excellent communication skills, a lifeguard qualification, and a strong service-oriented approach.

Benefits

Colleague Bonus Scheme

Pension Scheme with Life Assurance

Discounted Center Parcs breaks

20% discount in restaurants and retail

Employee Assistance Program

Opportunities for career development

Qualifications

• Experience in a similar role or spa industry is preferred.
• Previous experience in customer service is required.
• Ability to build relationships with guests and colleagues.

Responsibilities

• Supervise spa staff and ensure smooth operations.
• Deliver excellent guest service and maintain health and safety standards.
• Provide lifeguard cover as needed.

Skills

Communication

Organisational skills

Leadership

Attention to detail

Education

RLSS National Pool Lifeguard Qualification

RLSS Trainer Assessor

Job description

Social network you want to login/join with:

Aqua Sana is an award-winning spa offering a combination of experiences, products and treatments. Each spa – one at each Center Parcs location – is uniquely designed, with a minimum of 15 spa experience rooms to explore. There is also an extensive range of face and body treatments available to book, carried out by expert therapists using products from the finest treatment houses including Elemis and VOYA.

Aqua Sana is extremely popular and is accessible to both guests staying on the Village as a Center Parcs guest, and external guests who visit Aqua Sana during a Spa Day, Luxury Spa Break or for a treatment.

In this role, you will work in conjunction with the management team to assist in the smooth running of the Aqua Sana Spa.

Responsibilities will include the supervision of spa staff on a day to day basis, ensuring the smooth running of the unit and that any issues are communicated or escalated to the relevant manager.

You will be responsible for delivering excellent guest service and building standards and adhering to all health and safety guidelines as set out by the Company. You will also be required to provide lifeguard cover.

Working as part of a team, the role requires an outgoing approach and motivated leadership style accompanied with enthusiasm at all times.

HOURS OF WORK

You will be contracted to work 150 hours per 4-week period on a flexible basis. This means that your days and hours of work could vary each week, but you will always receive at least your contracted hours each period. Shifts will fall between 7am and 10pm.

As our village is open 365 days of the year, your working hours will include public / bank holidays and during Christmas and / or New Year on a rota basis.

ABOUT YOU

You will be engaging and naturally helpful with excellent communications skills. You will work well on your own initiative as well as within a close team environment.

• Excellent verbal and written communication skills
• Strong organisational skills and attention to detail
• Valid IWS / RLSS National Pool Lifeguard Qualification
• Previous experience of working within a similar role or spa industry
• Previous experience of working in a customer service environment
• Ability to build relationships at all levels
• Friendly, genuine and warm towards guests and colleagues
• Experience as a lifeguard
• RLSS Trainer Assessor

ABOUT THE BENEFITS

Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:

• Colleague Bonus Scheme
• Pension Scheme with Life Assurance
• Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
• Free use of our leisure facilities
• Discounted Center Parcs breaks
• 20% discount in our restaurant and retail outlets
• Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
• An Employee Assistance Program - providing support on financial, health and legal matters
• Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications