Spa Supervisor

Malmaison; Exeter; On-site; GBP 30,307,000 - 31,685,000; Full time

Job summary

Malmaison Exeter is seeking a Spa Supervisor to support daily spa operations and maintain the highest standards of service. This permanent role is to cover a 32-hour week over four days at £13.52 per hour, within a luxury hotel environment.

You will lead the spa team, coach colleagues, manage shifts, monitor guest care and treatment schedules, and ensure compliance with health and safety procedures. Experience in beauty therapy and strong sales skills are essential.

Qualifications

• Must hold Level 2 and Level 3 Beauty Therapy qualifications.
• Strong sales skills to upsell services/products.
• Excellent communication skills, verbal and written.
• Ability to assess clients' needs and tailor treatments.

Responsibilities

• Support the Spa Manager with daily spa operations and presentation.
• Lead and motivate the spa team to deliver excellent service.
• Be first point of contact during shifts; coach and guide staff.
• Take responsibility in the Spa Manager's absence to ensure business continuity.
• Monitor treatment schedules, productivity, and staffing levels.
• Complete opening/closing procedures and health & safety checks.
• Handle guest feedback and service recovery professionally.
• Assist with team training, induction, and development.
• Assist with stock control and retail merchandising; support displays.
• Encourage retail sales and spa package upgrades to hit targets.
• Ensure compliance with policies, hygiene, and safety regulations.
• Assist with rota management, payroll information, and records.
• Liaise with other hotel departments to ensure guest satisfaction.
• Promote a positive, professional, and collaborative working environment.

Skills

Spa leadership

Guest service excellence

Organisational skills

Retail awareness

Spa booking systems

Microsoft Office

Team motivation

Education

Beauty Therapy Level 2 & 3

Tools

Spa booking software

Microsoft Office

Job description

Rate of Pay / Hours: £13.52ph / 32 hours over 4 days. Type of Contract: Permanent position. Location: Hotel du Vin Exeter.

Spa Supervisor required for our popular Spa

Key Responsibilities

• Support the Spa Manager with the daily operation of the spa, ensuring all areas are presented to the highest standards.


• Lead, motivate, and support the spa team to deliver outstanding customer service and treatment experiences.


• Act as the first point of contact for the team during each shift, providing guidance, coaching, and problem-solving support.


• Take full responsibility for the operation of the spa in the Spa Manager's absence, making operational decisions to ensure business continuity.


• Monitor treatment schedules, therapist productivity, and staffing levels to maximise efficiency while maintaining excellent guest care.


• Conduct daily opening and closing procedures, ensuring all operational and health & safety checks are completed.


• Handle guest feedback, complaints, and service recovery professionally, ensuring positive outcomes wherever possible.


• Support the Spa Manager with team training, induction, coaching, and performance development.


• Assist with stock ordering, stock control, and retail merchandising to ensure adequate product levels and attractive displays.


• Encourage and support retail sales and spa package upgrades, helping the team achieve monthly targets.


• Ensure compliance with company policies, brand standards, hygiene procedures, and health & safety legislation.


• Assist with administrative duties, including rota management, payroll information, reporting, and maintaining accurate records where required.


• Liaise effectively with other hotel departments to ensure seamless guest experiences.


• Promote a positive, professional, and collaborative working environment at all times.

Key Skills and Attributes

• Previous experience within a luxury spa or hospitality environment.


• Leadership or supervisory experience with the ability to motivate and develop a team.


• Excellent organisational skills.


• Strong guest service focus with the ability to resolve issues confidently and professionally.


• Ability to prioritise workload and remain calm under pressure.


• Commercial awareness with an understanding of retail and treatment revenue.


• Flexible, reliable, and willing to lead by example.


• Competent with spa booking systems and Microsoft Office.


• Must be willing to work long days and weekends. Please note the hotel is open 24 hours a day, 7 days a week all year. The spa is open from 9am-7pm 7 days a week with the exception of Christmas day and Boxing Day.

Qualifications

• Must be level 2 & 3 or equivalent in Beauty Therapy


• Strong Sales skills to upsell additional services or products


• Strong communication skills, both verbal and written


• Ability to assess clients' needs and customise treatments accordingly

Please note this job description is not exhaustive, and additional duties may be assigned as needed.