Spa Receptionist (Zero Hours)

Edwardian Hotels London; Manchester; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

28 days Holiday per annum including BH

Complimentary hot meals

Annual complimentary night stays

Preferential accommodation rates

Company pension enrolment

Regular social events

Job summary

The Edwardian Manchester spa is seeking a friendly Spa Receptionist to welcome guests, handle pre-treatment administration, and ensure guests have everything they need to enjoy their spa experience. You will also handle opening/closing procedures and stock monitoring.

Promoting spa services to boost sales, answering questions about treatments, and collaborating with other departments are key parts of the role. Excellent communication and a customer-focused approach are essential.

Qualifications

• Previous Spa or Health Club experience is preferred.
• Excellent communication skills and a warm, polite telephone manner.
• Works well in a team and coordinates with other departments.

Responsibilities

• Be the first point of contact for spa guests, welcome them warmly, complete pre-treatment administration, and ensure a smooth experience.
• Perform opening and closing procedures when on duty.
• Monitor stock levels and report low stock to the Spa Manager.
• Confidently promote and sell all spa services to maximize sales potential.
• Answer guest questions about treatments and services available in the Spa.

Skills

Customer service

Communication

Telephone etiquette

Job description

Join the UK’s most dynamic collection of hotels and restaurants. At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment. We know that your unique talents and ambitions not only have the ability to exceed our guests’ exacting standards, but also propel your own career potential in a company that recognises and rewards.

We are currently recruiting for a Spa Receptionist to join our stunning Spa and Health Club at The Edwardian Manchester.

Overview

• An Amazing opportunity to join the Spa team at The Edwardian Manchester as a Spa Receptionist.
• The role of Spa Receptionist is to be the first point of contact when guests enter the Spa. You will welcome them warmly, complete any pre treatment administration and ensure that they have everything they need to fully enjoy their experience in the spa.
• This role also includes Opening and Closing Procedures when on duty.
• You will be responsible for checking stock levels frequently and reporting low stock levels to The Spa Manager.
• You will be able to confidently promote and sell all services within The Spa Centre maximising sales potential.
• You should be able to answer any questions that guests have about the treatments or service available in the Spa.

About You

• Previous Spa or Health Club experience is required or an interest in developing a career within this field.
• You should have excellent communication skills and a warm and polite telephone manner.
• Understands the value of teamwork and collaborates well with other departments.

Company Benefits

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recommend a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.