Spa Receptionist & Guest Experience Advocate

Edwardian Group; Greater London; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

28 days Holiday

Complimentary hot meals

Recommend a Friend scheme

Annual complimentary night stays

Staff rates for Edwardian Hotels

Pension scheme

Regular social events

Wellbeing champions

Company doctor access

Edwardian Academy

Promotion opportunities

Job summary

The Londoner Spa is seeking a friendly Spa Receptionist to join The Retreat within our luxury Leicester Square hotel. You will be the first point of contact for guests entering the Spa, handling pre-treatment administration and ensuring a superb guest experience.

With a focus on excellent communication, you will promote spa services, manage opening/closing duties, and collaborate with other departments to maintain high service standards.

Qualifications

• Previous Spa or Health Club experience is required or an interest in developing a career within this field.
• Excellent communication skills and a warm and polite telephone manner.
• Understands the value of teamwork and collaborates well with other departments.

Responsibilities

• Be the first point of contact when guests enter the Spa and welcome them warmly.
• Complete pre-treatment administration and ensure guests have what they need to enjoy their experience.
• Carry out opening and closing procedures when on duty.
• Check stock levels frequently and report low stock to the Spa Manager.
• Confidently promote and sell all spa services to maximise sales potential.
• Answer guest queries about treatments or services available in the Spa.

Skills

Spa experience

Excellent communication

Teamwork

Job description

The Londoner Spa is seeking a friendly Spa Receptionist to join The Retreat within our luxury Leicester Square hotel. You will be the first point of contact for guests entering the Spa, handling pre-treatment administration and ensuring a superb guest experience.

With a focus on excellent communication, you will promote spa services, manage opening/closing duties, and collaborate with other departments to maintain high service standards.