Spa Receptionist (Casual)

The Lowry Hotel; Salford; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Uniform and meals provided

Member accommodation discount

50% off food & drink

Friends & family hotel discounts

Flow online learning

Excellent training opportunities

Job summary

The Lowry Hotel, Manchester's iconic five-star hotel, invites applications for a Spa Receptionist on a casual, zero-hour contract. You will join the Spa team and support reception, bookings, payments and guest services while delivering a five-star experience.

The role requires excellent organisation, strong communication and a passion for outstanding customer service in a busy spa environment. Evenings, weekends and holidays are part of the shifts, with uniform and staff discounts offered.

Qualifications

• Experience in a spa, hospitality or front-of-house administrative role.
• Excellent organisational skills and attention to detail.
• Strong communication and guest-service abilities.
• Comfortable with casual, zero-hours scheduling and irregular shifts.

Responsibilities

• Manage bookings for spa treatments and facilities.
• Welcome guests with five-star service in person and on the phone.
• Handle administrative duties and maintain accurate records.
• Process payments and perform cashiering duties.
• Promote spa retail products and memberships.
• Give spa tours to prospective members and guests.
• Keep reception and public areas clean and well-presented.
• Support the wider spa team for smooth daily operations.

Skills

Booking management

Customer service

Organisation

Communication

Cashiering

Flexibility

Job description

An exciting opportunity has arisen to join the team at The Lowry Hotel, Manchester's iconic five-star hotel, as a Spa Receptioniston a casual, zero-hour contract.

Working as part of our Spa team and reporting to the Spa Manager, you will play a key role in delivering an exceptional guest experience while supporting the day-to-day administration and operation of the Spa. This is a highly administrative rolethat requires excellent organisational skills, attention to detail, and a passion for delivering outstanding customer service.

Your responsibilities will include:

• Managing bookings for Spa treatments and facilities, including the gym, deprivation tank and Snomadome.
• Welcoming and greeting all guests in a warm, professional and friendly manner, ensuring every guest receives a genuine five-star experience.
• Undertaking a wide range of administrative duties, including managing appointments, responding to enquiries and maintaining accurate records.
• Processing payments and carrying out cashiering duties.
• Promoting and selling Spa retail products and memberships.
• Conducting show rounds of the Spa for prospective members and guests.
• Ensuring the Spa reception and public areas are clean, tidy and presented to the highest standards at all times.
• Supporting the wider Spa team to ensure the smooth day-to-day operation of the department.

The ideal candidate will have an interest in the health, wellbeing or beauty industry and possess excellent communication, interpersonal and organisational skills. You will be confident working in a busy environment, enjoy interacting with people and be committed to delivering exceptional customer service.

This role is offered on a casual, zero-hour basis, with shifts allocated according to business needs. Flexibility is essential, including the ability to work evenings, weekends and public holidays.

At The Lowry Hotel, our service brand pillars of Iconic, Individual and Intuitiveare at the heart of everything we do. We are looking for individuals who share our commitment to delivering memorable five-star experiences.

In return, we offer:

• Uniform and meals provided whilst on duty.
• A unique team member accommodation discount, plus 50% off food and drink.
• Friends and family hotel discounts.
• Access to discounted rates across Millennium & Copthorne Hotels.
• Access to online learning and development through Flow.
• Excellent training and development opportunities.

The Lowry Hotel is renowned for providing comfort, privacy and understated luxury, with contemporary interiors and exceptional service.

Equality, Diversity and Inclusion

The Lowry Hotel is proud to be an inclusive employer and welcomes applications from people of all backgrounds. We are committed to creating an inclusive recruitment process and working environment.

You must meet the legal requirements to work in the UK.

If you require any reasonable adjustments during the recruitment process or have any questions about this role, please contact [e-mail].

Compensation: Competitive salary