Spa Receptionist

Harbour Hotels; Richmond; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Discounted room rates for Crew

HarSPA and Temple Spa discounts

Meals included on duty

Uniforms provided

Job summary

Harbour Hotels is seeking a friendly Spa Receptionist to join our luxury HarSPA team. You’ll greet guests, manage spa bookings, upsell treatments and products, and handle day-to-day reception duties with a smile.

Experience with spa reservations is helpful but not essential as full training is provided. You’ll thrive in a service-led environment, enjoy a supportive team, and contribute to memorable guest journeys across our HarSPA venues.

Qualifications

• Excellent communication and interpersonal skills.
• Friendly, professional and guest-focused attitude.
• Experience with spa reservations systems is advantageous but full training provided.

Responsibilities

• Welcome guests and members to the spa.
• Make spa bookings and manage appointments.
• Upsell treatments and spa products.
• Show round duties and tour guests as needed.
• Cash up and handle day-to-day reception tasks.

Skills

Guest service

Cash handling

Booking systems

Upselling

Tools

Spa reservations systems

Job description

The role…

We have a superb opportunity for a Spa Receptionist to jointhe team.

As Spa Receptionist, your duties will include welcoming guests andmembers to the spa, making spa bookings, upselling treatments and spa products,show rounds, cashing up and general day-to-day spa reception duties.

You willhave a friendly and outgoing personality and a passion for service excellence.Knowledge of spa reservations systems would be a distinct advantage, althoughnot essential as full training will be given.

Who we are…

Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites.

Featuring 76 bedrooms, an extensive refurbishment programme is transforming all rooms with the introduction of fun, vibrant décor throughout the hotel – in- keeping with Harbour’s signature style and designed to complement the beautiful local surroundings.

Walking into the lobby and reception you’ll be greeted by an abundance of greenery and colour with inspired artwork and a wall of Hunter wellies, perfect for park life.

You’ll also find our sublime HarSPA, an extensive leisure club featuring 13 treatment rooms and tranquil relaxation area. The HarSPA Café is perfect for a pre or post visit healthy smoothie or snack. Using the very best local ingredients, bursting with nutrition and with your well-being at the heart of our menu, you’ll leave feeling good from the inside out. Eat in or take-away, you choose. HarSPA also has an extensive cardio suite, spin studios and, in time, outdoor Scandinavian hot tubs and a secret garden.

Introducing our newest dining concept, The Gate, Kitchen, Bar, Terrace. Light, seasonal and contemporary dining with a passion and commitment to flavour, combined with a vibrant bar serving up seriously good cocktails. The Gate creates what can only be described as a real neighbourhood vibe. It offers beautiful indoor and outdoor spaces. The glasshouse drenches the room with an abundance of natural daylight, opening up perfectly onto the garden terrace, perfect for a spot of al fresco dining.

What’s in it for you…

Discounts

• Discounted room rates for all Crew, across all Harbour Hotels
• Treat yourself with 25% discount on HarSPA and Temple Spa treatments, across our 11 spas
• Enjoy 25% discount on food and drink in our 16 buzzy bars and destination restaurants

Health & Wellbeing

• Mental health and wellbeing support, for you and your immediate family
• 24/7 GP services, for you and your immediate family
• Bespoke nutrition & fitness advice for all Crew
• Group Life Cover

Reward & Recognition

• Group and hotel based incentive schemes
• Opportunity to attend our annual black tie Harbour Heroes awards

Development

• Excellent progression opportunities within Harbour Hotels
• Individual and bespoke career and progression pathways
• Unique on-the-job training and development with an opportunity for internal promotions within the group

The usual bits

• Meals included whilst on duty
• Competitive salary across all roles
• Sophisticated & unique uniforms designed for Harbour Hotels

Compensation: To be discussed

Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.

We look forward to hearing from you!