Spa Receptionist

Center Parcs UK & Ireland; Penrith; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a leading company as a Spa Receptionist at Aqua Sana Forest Spa. You will be responsible for providing exceptional service to guests, managing the reception area efficiently, and ensuring smooth operations. With an emphasis on customer satisfaction and strong communication skills, this role offers a unique opportunity to work in a well-respected spa environment with flexible working hours.

Benefits

Colleague Bonus Scheme

Pension Scheme with Life Assurance

Free use of leisure facilities

Discounted Center Parcs breaks

Employee Assistance Program

Qualifications

• Previous experience in a similar role or beauty industry required.
• Experience in a customer service environment preferred.
• Ability to utilise excellent time management skills.

Responsibilities

• Provide professional service at Aqua Sana Reception.
• Manage bookings and queries from guests.
• Ensure high standards of guest care and profitability.

Skills

Excellent verbal and written communication skills

Strong organisational skills and attention to detail

Computer literacy

Ability to build relationships at all levels

Friendly, genuine and warm towards guests and colleagues

Job description

Aqua Sana Forest Spa is an award-winning spa offering a combination of experiences, products and treatments. Each spa – one at each Center Parcs location – is uniquely designed, with up to 25 spa experience rooms to explore. There is also an extensive range of face and body treatments available to book, carried out by expert therapists using products from the finest product houses including Elemis, Comfort Zone and VOYA.

Aqua Sana Forest Spa is extremely popular and is accessible to both guests staying on the Village as a Center Parcs guest, and external guests who visit Aqua Sana Forest Spa during Spa Days and Spa Breaks.

SPA RECEPTIONIST | £12.37 per hour

As a Spa Receptionist, you will provide a professional, prompt and friendly service to all guests as they arrive to the Aqua Sana Reception, in line with Company and Industry standards. You will ensure the smooth running of the reception area on a day-to-day basis, taking care of all guest bookings and queries ensuring treatment and retail sales are maximised and we deliver the highest standard of guest care and profitability.

Working as part of a team, the role requires a professional but outgoing approach, accompanied with enthusiasm at all times and a passion to deliver customer satisfaction.

Please note that to apply for a role with us, you must be able to reliably commute to Center Parcs Whinfell Forest (CA10 2DW) as it is not easily accessible by public transport. If you plan to use public transport, please follow this link for a realistic overview of your commute: Plan Your Journey

HOURS OF WORK

You will be contracted to work 96 hours per 4-week period on a flexible basis - hours of work are from 8am-9.30pm, normally 8 hours in length, 3 days out of 7 working alternate weekends. This means that your days and hours of work could vary each week, but you will always receive at least your contracted hours each period.

As our village is open 365 days of the year, your working hours will include public / bank holidays and during Christmas and / or New Year on a rota basis.

About You

Essential requirements:

• Excellent verbal and written communication skills
• Strong organisational skills and attention to detail
• Computer literacy
• Pre-empts problems and seeks to find solutions
• Previous experience of working within a similar role / beauty industry
• Previous experience of working in a customer service environment
• Ability to build relationships at all levels
• Friendly, genuine and warm towards guests and colleagues
• Ability to utilise excellent time management skills and use own initiative and teamwork
  
  

Desirable Requirements

• Previous experience with spa / leisure booking system
• Previous experience working in a retail environment with proven sales records
  
  

About The Benefits

Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:

• Colleague Bonus Scheme
• Pension Scheme with Life Assurance
• Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
• Free use of our leisure facilities
• Discounted Center Parcs breaks
• 20% discount in our restaurant and retail outlets
• Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
• An Employee Assistance Program - providing support on financial, health and legal matters
• Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications
  
  

If this sounds like your ideal job, then we’d love to see your application.

Closing date: 20th June 2025 at 12 Noon

Interviews to be held: 26th June 2025

Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

Follow us - Facebook | LinkedIn

At Center Parcs, everyone’s welcome.

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity, and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.

We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.