Spa Evening Supervisor

The Nici; United Kingdom; Remote; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Service charge

Staff discounts

Training & development

Career progression

Meals on duty

Job summary

The NICI Collection is seeking a Spa Evening Supervisor to oversee the spa operations during the evening. You will lead the spa team, ensure facilities are pristine, and deliver exceptional guest experiences in a luxury hotel setting.

This hands-on role requires strong leadership, attention to detail, and the ability to stay calm under pressure while maintaining service standards across the wider hotel team.

Qualifications

• Previous supervisory experience in spa, leisure, or hospitality.
• Passionate about delivering outstanding guest service.
• Strong leadership and communication skills.
• Calm, organized, and able to manage a busy environment.
• Willing to work evenings, weekends, and bank holidays.

Responsibilities

• Oversee the evening operation of the spa, ensuring a seamless guest experience.
• Lead and support the spa team throughout the evening shift.
• Welcome guests and respond to requests in a professional manner.
• Ensure facilities are clean, well presented, and fully stocked.
• Support closing procedures and readiness for the next day.
• Collaborate with the Spa Manager and hotel teams to maintain service standards.
• Adhere to health, safety and hygiene procedures at all times.

Skills

Supervisory experience

Spa/hospitality

Leadership

Communication

Attention to detail

Flexibility

Job description

About THE NICI Collection

THE NICI Collection is a luxury lifestyle hotel group inspired by some of the world's most iconic destinations, bringing exceptional hospitality, outstanding food and drink, and unforgettable guest experiences to some of the UK's most desirable locations.

What began with THE NICI Bournemouth, our flagship hotel inspired by Miami's South Beach, has grown into an exciting collection of destination-led properties. In June 2026, the collection expanded with the opening of THE NICI Newquay, inspired by Italy's Amalfi Coast, and THE NICI New Forest, inspired by the luxury and charm of the Hamptons.

This marks an exciting new chapter for THE NICI Collection — and it's only the beginning. As we continue to grow, we are looking for passionate hospitality professionals to join our team and help create memorable experiences for our guests.

The Role

We are looking for an enthusiastic and guest-focused Spa Evening Supervisor to oversee the smooth running of our spa during the evening.

You will be responsible for ensuring our spa facilities are presented to the highest standards, supporting the spa team, and delivering an exceptional guest experience throughout the evening. This is a hands-on role that requires strong leadership, attention to detail, and a passion for luxury hospitality.

Key Responsibilities

• Oversee the evening operation of the spa, ensuring a seamless guest experience.
• Lead and support the spa team throughout the evening shift.
• Welcome guests and respond to any requests or concerns in a professional and friendly manner.
• Ensure all spa facilities, including relaxation areas, changing rooms, and treatment spaces, are clean, well presented, and fully stocked.
• Carry out regular checks of the spa and report any maintenance or health and safety concerns.
• Support with the closing procedures, ensuring the spa is ready for the following day.
• Work closely with the Spa Manager and wider hotel teams to maintain exceptional service standards.
• Ensure all health, safety, and hygiene procedures are followed at all times.

About You

• Previous supervisory experience within a spa, leisure, or hospitality environment.
• Passionate about delivering outstanding guest service.
• Strong leadership and communication skills.
• Calm, organised, and able to work effectively in a busy environment.
• Excellent attention to detail and a proactive approach.
• Flexible to work evenings, weekends, and bank holidays.

What We Offer

• Competitive salary plus service charge.
• Staff discounts across THE NICI Collection.
• Training and development opportunities.
• Career progression within a growing luxury hotel group.
• Meals on duty.

Join Us

Join THE NICI Collection and be part of an exciting growth story where exceptional hospitality, luxury experiences, and memorable moments are at the heart of everything we do.

Compensation: To be discussed