Spa Receptionist

The QHotels Collection; Leeds; On-site; GBP 11,000 - 17,000; Full time

Benefits offered by this job

Free health club membership

Discounts across golf

Discounts across The QHotelsCollection

Family & Friends discounts

Training & qualifications support

Learning & development opportunities

Employee Assistance Program

Refer a friend scheme

FREE parking

Job summary

The QHotels Collection in Leeds is seeking a Spa Receptionist to warmly welcome spa guests, take bookings and assist with enquiries. This full-time, permanent role offers a supportive team and great staff benefits, including free parking and generous discounts across golf and The QHotels Collection.

The role focuses on delivering exceptional guest service with a friendly, detail-oriented approach while working within the spa and health club opening times.

Qualifications

• Excellent customer service and communication skills.
• Ability to work under pressure and multi-task.
• Strong attention to detail.

Responsibilities

• Welcome and greet spa guests, make spa bookings, support enquiries and advise on treatments and offers, carry out daily checks and ensure an exceptional guest experience.

Skills

Customer service

Communication skills

Work under pressure

Multitasking

Attention to detail

Job description

Spa Receptionist

QHotels

• Location: Leeds
• Salary: £8.00-12.88 per hour
• Contract: Permanent
• Employment Type: Full-time
• Posted: 8 hours ago

Do you pride yourself on providing outstanding guest service?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across golf including membership, guest rates, green fees, buggies and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program - Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

Welcome and greet spa guests, make spa bookings, support with enquiries and advise on treatments and offers, carry out daily checks and ensure an exceptional guest experience.

Is this the role for me?

• Excellent customer service & communication skills
• Ability to work under pressure and multi-task
• Strong attention to detail

Spa and Health Club Opening Times

• Spa: Monday - Sunday 10:00am - 7:00pm
• Health Club: Monday - Friday 6:30am; Saturday & Sunday 7:30am - 8:00pm

Curious to find out more?

Oulton Hall Hotel, Spa & Golf Resort is located on the outskirts of Leeds and is a 4-star, 152-bedroom property. Our hotel is set in acres of woodland with a 27-hole golf course. Dining options include the Calverley Grill restaurant, the Claret Jug restaurant, Champagne bar, and we offer afternoon tea as well as private dining and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection is proud to be a Disability Confident employer and is committed to diversity, inclusion, and equal opportunities for all. If you require any reasonable adjustments during the recruitment process, please let us know so we can accommodate your needs.

We are thrilled to share that our hotel has been accredited with a bronze rating from Green Tourism! The QHotels Collection also supports the UK Armed Forces and has signed the Armed Forces Covenant, achieving the Silver Award.

About the Company

Our benefits include:
- Free health club membership (T&Cs apply)
- Discounts across golf, including membership, guest rates, green fees, buggies, and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees
- Various learning & development opportunities
- Access to an Employee Assistance Program - Hospitality Action
- Refer a friend scheme
- FREE parking
- And much, much more!

Excellent customer service & communication skills Ability to work under pressure and multi-task Strong attention to detail Spa Opening Times: Monday -Sunday 10:00am - 19:00pm Health Club Opening Times: Monday - Friday 6:30am- Saturday & Sunday: 7:30am- 20:00pm

Curious to find out more? Oulton Hall Hotel, Spa & Golf Resort is located on the outskirts of Leeds and is a 4, 152-bedroom property. Our hotel is set in acres of woodland with a 27-hole golf course and the dining options include the Calverley Grill restaurant, the Claret Jug restaurant, Champagne bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments at any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with bronze from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.

About Company: Free health club membership (T&Cs apply) Discounts across golf including membership, guest rates, green fees, buggies and clothing Discounts across The QHotels Collection Family & Friends discounts in hotels across The QHotels Collection Support with training & professional qualifications, including course fees! Various learning & development available Access to an Employee Assistance Program - Hospitality Action Refer a friend scheme FREE parking AND……much, much more!

Do you pride yourself on providing outstanding guest service? The important stuff: Free health club membership (T&Cs apply) Discounts across golf including membership, guest rates, green fees, buggies and clothing Discounts across The QHotels Collection Family & Friends discounts in hotels across The QHotels Collection Support with training & professional qualifications, including course fees! Various learning & development available Access to an Employee Assistance Program - Hospitality Action Refer a friend scheme FREE parking AND……much, much more! What will I do? Welcome and greet spa guests, make spa bookings, support with enquiries and advise on treatments and offers, carry out daily checks and ensure an exceptional guest experience.