Evening Room Attendant Rooms · The Lanesborough

Oetker Collection; Greater London; Hybrid; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Complimentary meals on duty

Discounted F&B and Club & Spa

Retail discounts nearby

Job summary

The Lanesborough London is seeking an Evening Room Attendant to uphold The Lanesborough culture, service and guest recognition. You will be responsible for ensuring guest rooms are pristine and maintained to the highest standards, reflecting the luxury identity of the hotel.

Key requirements include a basic command of English, immaculate grooming, ability to work flexible hours, and a strong passion for excellent customer service. The role involves manual handling as part of daily duties.

Qualifications

• Basic command of the English language.
• Immaculate grooming standards.
• Ability to work flexible working hours.
• Show drive and passion for Excellent Customer Service.
• Please note this role requires an element of manual handling.

Responsibilities

• Look after guestrooms and ensure the highest level of cleanliness and standards.
• Maintain confidentiality and create a home-like comfort for guests.

Skills

English language

Second language

Job description

Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.

Candidate Profile

As an Evening Room Attendant you will be fully aware of The Lanesborough Culture, Service Experience and Guests Recognition that The Lanesborough is renowned for. You will be able to promote and be confident with all facilities offered in the hotel and it would be your responsibility to look after guestrooms and ensure that the highest level of cleanliness and standards are maintained.

The Housekeeping department is key to ensuring the guests feel secure and safe in the knowledge that their guest room is treated with care and confidentiality, thereby creating the comfort of their home environment at The Lanesborough.

Key Requirements

• Basic command of the English language and a second language would be preferred
• Immaculate grooming standards.
• The ability to work flexible working hours
• Show drive and passion for Excellent Customer Service
• Please note this role requires an element of manual handling

In return

We believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:

Financial Wellbeing

• Season ticket loan
• Life Insurance
• Complimentary dry cleaning
• Retail discounts around Victoria, Westminster, Whitehall and the Northbank area

Health & Wellness

• Complimentary meals on duty
• Flu vaccinations
• Discounted chiropodist and massage treatments
• Substantiality initiates
• Social and sports activities (e.g. football games, running club, yoga & pilates, etc.)

Career Growth & Personal Development

• Internal transfer and promotion opportunities
• Cross-departmental exposure
• Partnered with industry-leading training providers
• Internal learning gateway
• Free access to e-learning platform offering job-specific training and personal growth courses
• Subsidised professional qualifications and certified training programmes
• Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme

Recognition & Social Initiatives

• Award programmes throughout the year with generous prizes
• Long service awards
• Preferential room rate at The Lanesborough for you and your family
• 50% discount on F&B and Club & Spa treatments
• Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
• Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
• Retirement parties

Terms and conditions apply to all benefits.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.