Spa Manager

Recruit Genie; St Albans; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Learning & Development

Health & wellbeing platform

Health care cash plan

Discounted food & beverage

Discount on Spa products

Refer a Friend £1,000

Hotel group rates

Staff meals and parking

Job summary

Sopwell House, a luxurious 5-star Georgian country house hotel, is seeking a Spa Manager for Cottonmill Spa. You will lead the team to deliver personalised guest experiences while ensuring smooth, profitable spa operations.

Reporting to the Spa Director, you’ll recruit, train and motivate staff, uphold the highest standards, and drive service excellence in a serene Hertfordshire setting.

Qualifications

• Minimum of two years’ experience in a similar position ideally within a luxury hotel / resort.
• Strong leadership and people-management skills.
• Calm, self-motivated and adaptable.
• Excellent organisational skills, able to prioritise and manage a varied and changing workload.

Responsibilities

• Lead the spa team in creating an outstanding experience for every guest
• Champion a culture of genuine hospitality throughout the guest and member journey
• Be accountable, alongside the Spa Director for achieving the spa's financial targets and help establish strategies for delivering them
• Recruit, induct and build a dynamic and high-performing spa team
• Keep the team motivated and foster an enjoyable working environment
• Deputise for the Spa Director in their absence
• Oversee the entire spa operation on a day-to-day basis

Skills

Leadership

People management

Organisational skills

Calm under pressure

Prioritisation

Job description

Spa Manager

Full-Time Position

Your country home away from home, nestled within 12 acres of picturesque Hertfordshire countryside. Sopwell House is a luxurious 5 star, family-owned Georgian country house hotel offering timeless elegance and modern comfort. We’re proud to be a place where exceptional service is delivered with warmth, pride and purpose.

Cottonmill Spa is a luxurious sanctuary featuring state-of-the-art facilities and indulgent spa experiences delivered by world-class experts. Thoughtfully designed spaces provide areas for relaxation following treatments, from private gardens and poolside terraces to cabanas, hot tubs, and fire pits woven seamlessly into a beautifully landscaped oasis.

Reporting to the Spa Director, the Spa Manager is responsible for the day-to-day running of Cottonmill Spa, ensuring guests and members are consistently treated to an impeccable, personalised experience and that operations run smoothly, efficiently and profitably. You will lead and inspire the spa team - making sure policies and procedures are clearly communicated and consistently followed, and that the team is staffed, trained and motivated to deliver best practice and the highest standards across every area of the spa.

At Sopwell House, we live by our Vision, Purpose and Values.

We are dedicated to creating a world of ‘Perfect Contentment’ for both our team members and guests alike ‘Spreading kindness one act at a time’ along the way. Our team pride themselves on ‘Performing with Drive and Serving with Soul’ in everything we do.

Your role in our family:

• Lead the spa team in creating an outstanding experience for every guest
• Champion a culture of genuine hospitality throughout the guest and member journey
• Be accountable, alongside the Spa Director for achieving the spas financial targets and help establish strategies for delivering them
• Recruit, induct and build a dynamic and high-performing spa team
• Keep the team motivated and foster an enjoyable working environment
• Deputise for the Spa Director in their absence
• Oversee the entire spa operation on a day-to-day basis

What we’re looking for

• Minimum of two years’ experience in a similar position ideally within a luxury hotel / resort
• Strong leadership and people-management skills
• Calm, self-motivated and adaptable
• Excellent organisational skills, able to prioritise and manage a varied and changing workload

The best bit:

• Learning and Development: Access our digital learning platform, and various courses to enhance your knowledge and skills
• Health & Wellbeing: Benefit from our interactive health and wellbeing platform and Employee Assistance Program.
• Health care cash plans: take advantage of our Health Care cash plan benefits, including 24-hours access to a GP.
• Discounted food and beverage, accommodation and spa for you and your family
• Discounts on Spa treatments and Spa days in our award-winning Cottonmill Spa
• Discount on Spa products
• Refer a Friend Scheme: earn up to £1,000 referral fee when you recommend someone to work with us
• Preferred Hotel Group discounted global hotel rates
• Free staff meals and parking

Equal Opportunities

We’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [e-mail]

Right to Work

Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996.

Next Steps

If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in-person interview.

We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.