Lux Spa Manager: Lead Guest Experience & Team

Recruit Genie; St Albans; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Learning & Development

Health & wellbeing platform

Health care cash plan

Discounted food & beverage

Discount on Spa products

Refer a Friend £1,000

Hotel group rates

Staff meals and parking

Job summary

Sopwell House, a luxurious 5-star Georgian country house hotel, is seeking a Spa Manager for Cottonmill Spa. You will lead the team to deliver personalised guest experiences while ensuring smooth, profitable spa operations.

Reporting to the Spa Director, you’ll recruit, train and motivate staff, uphold the highest standards, and drive service excellence in a serene Hertfordshire setting.

Qualifications

• Minimum of two years’ experience in a similar position ideally within a luxury hotel / resort.
• Strong leadership and people-management skills.
• Calm, self-motivated and adaptable.
• Excellent organisational skills, able to prioritise and manage a varied and changing workload.

Responsibilities

• Lead the spa team in creating an outstanding experience for every guest
• Champion a culture of genuine hospitality throughout the guest and member journey
• Be accountable, alongside the Spa Director for achieving the spa's financial targets and help establish strategies for delivering them
• Recruit, induct and build a dynamic and high-performing spa team
• Keep the team motivated and foster an enjoyable working environment
• Deputise for the Spa Director in their absence
• Oversee the entire spa operation on a day-to-day basis

Skills

Leadership

People management

Organisational skills

Calm under pressure

Prioritisation

Job description

Sopwell House, a luxurious 5-star Georgian country house hotel, is seeking a Spa Manager for Cottonmill Spa. You will lead the team to deliver personalised guest experiences while ensuring smooth, profitable spa operations.

Reporting to the Spa Director, you’ll recruit, train and motivate staff, uphold the highest standards, and drive service excellence in a serene Hertfordshire setting.