Spa Manager

The Bath Priory - Spa; Bath; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Above National Living Wage

Perkbox platform access

Staff 25% off F&B in hotels

Staff rate £25 B&B per person

Employee Assistance Programme

Free meals on duty

Internal career progression

Milestone awards

Job summary

The Bath Priory seeks an inspiring Spa Manager for The Garden Spa, home to the UK’s only L'Occitane Spa. You will lead a high‑performing team, drive revenue, and ensure exceptional guest experiences in a luxury hotel setting.

You’ll oversee daily spa operations, train and develop staff, and work closely with hotel management to deliver outstanding service and maximise guest satisfaction. Competitive pay, staff perks, and a supportive culture accompany this role.

Qualifications

• Experience in spa management or equivalent leadership role.
• Strong leadership, communication and guest service skills.
• Commercial awareness with ability to drive revenue and control costs.

Responsibilities

• Oversee day-to-day operation of The Garden Spa and ensure the highest standards of service and presentation.
• Drive revenue, maximise retail and treatment sales, and identify growth opportunities.
• Coach and develop the spa team, fostering a positive, high-performance culture.
• Collaborate with hotel management and take part in the Duty Management rota.

Job description

At The Bath Priory, we believe exceptional hospitality starts with exceptional people. As part of our team, you'll bring warmth, personality and genuine care to every guest interaction, creating memorable experiences in one of the UK's most beautiful luxury hotels.

We're looking for an inspiring, commercially driven and hands‑on Spa Manager to lead The Garden Spa, home to the UK's only L'Occitane Spa. This is an exciting opportunity for someone who is passionate about wellness, luxury hospitality and developing high‑performing teams.

Whether you've built your career within luxury spas or have transferable management experience, what matters most is your ability to inspire others, lead by example and deliver outstanding guest experiences. You'll be naturally welcoming, self‑motivated and thrive in a busy, guest‑focused environment.

As Spa Manager, you'll oversee the day-to-day operation of the spa, ensuring the highest standards of service, treatment delivery and presentation. You'll be commercially minded, with the ability to drive revenue, maximise retail and treatment sales, identify opportunities for growth and manage costs effectively, all while maintaining an exceptional guest experience. You'll be responsible for coaching and developing your team, driving performance and creating a positive, supportive culture where colleagues enjoy coming to work. Working closely with the wider hotel management team, you'll also take part in the Duty Management rota, playing a key role in the smooth operation of the hotel as a whole.

If you're an enthusiastic leader who combines commercial awareness with a genuine passion for people, wellness and luxury hospitality, and you enjoy developing teams and creating exceptional guest journeys, we'd love to hear from you.

Bonus:

That's right- we have a management bonus scheme at our hotels- for all Heads of Department positions and above. We'll let you know all about this at the interview!

To say thank you, we have many perks

• Competitive pay – We are proud that everyone who joins our family gets rewarded a rate of pay above the National Living Wage, irrespective of age, plus you get tips on top.
• Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
• Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too.
• We understand it’s OK not to be OK, so we offer an externally run confidential helpline for any support you require about anything you might need as part of our Employee Assistance Programme.
• We sustain you physically too, meals when you are on duty are free.
• Everyone can learn and develop - our ‘Family First’ development pathways are unique to us and are the best in the business.
• We provide lots of opportunity to progress and move up – we have made hundreds of internal promotions, including to General Manager level.
• We like to say a special thank you for every year you are with us - our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you.

About our family of hotels

We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable.

Each of our hotels are unique, individual, and quirky in personality. Quality is fundamental to everything we do, and it is the simple things that matter. We believe everyone should feel included, special and welcome, and that applies to our team and our guests.

We have very unique hotels in very special locations, from the award winning Gidleigh Park in Devon, the 900-year-old Amberley Castle to our cool city centre Abode Manchester set in a 19th century textile factory, two minutes from Piccadilly train station – to see the whole group, take a look herewww.brownswordhotels.co.uk