Spa & Leisure Manager: Lead Team & Elevate Guest Experience

Tylney Hall Hotel; Hook; On-site; GBP 32,000 - 42,000; Full time

Job summary

Tylney Hall Hotel in Hook, United Kingdom, is seeking a Spa & Leisure Manager to lead the day‑to‑day operation of the Spa and Leisure Department, deliver exceptional guest service, and maximise revenue from facilities and retail.

You will manage rotas, holidays and staffing, maintain high standards of cleanliness and presentation, ensure health and safety compliance, oversee treatments and pool operations, and work with other departments to create a seamless guest experience.

Responsibilities

• Manage day-to-day operation of the Spa and Leisure Department.
• Lead, support and develop the Spa and Leisure team.
• Manage rotas, staffing, holidays and departmental coverage.
• Maintain high standards of guest service, cleanliness and presentation.
• Ensure compliance with health & safety, hygiene and operational procedures.
• Oversee treatments, leisure facilities, pool operations and equipment.
• Manage guest feedback and resolve complaints effectively.
• Monitor departmental costs, stock and revenue opportunities.
• Support recruitment, training and performance management.
• Work closely with other departments to ensure a positive guest experience.

Job description

Tylney Hall Hotel in Hook, United Kingdom, is seeking a Spa & Leisure Manager to lead the day‑to‑day operation of the Spa and Leisure Department, deliver exceptional guest service, and maximise revenue from facilities and retail.

You will manage rotas, holidays and staffing, maintain high standards of cleanliness and presentation, ensure health and safety compliance, oversee treatments and pool operations, and work with other departments to create a seamless guest experience.