Spa Host and Therapist Operations; Brimstone Spa · Langdale Hotel and Spa

Langdale Leisure Ltd.; United Kingdom; Remote; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Complimentary annual hotel stay

Free fitness and leisure access

Staff meals in canteen

Refer a Friend bonus up to £300

Employee Assistance Program (EAP)

Staff discounts across Langdale venues

Enhanced Sick Pay and Life Cover after

Job summary

Langdale Leisure Limited is seeking a Spa Host and Therapist for Brimstone Spa at Langdale Hotel and Spa in Ambleside. The role combines guest hosting with delivering wellness therapies on occasion, ensuring guests feel relaxed and cared for throughout their visit.

The position is on-site, full-time (39 hours/week) with live-in accommodation possible for exceptional candidates. Salary is £26,677.87 per annum plus treatment bonuses and sales commission, with additional benefits for staff.

Qualifications

• Demonstrated ability to deliver exceptional customer service.
• Experience in a spa or hospitality environment is advantageous.
• Willingness to provide ad hoc wellness treatments when needed.

Responsibilities

• Oversee spa meet and greet area and manage daily bookings.
• Supervise service staff during sessions and briefings.
• Handle cashing up and ensure smooth day-to-day operations.
• Advise guests on Spa Deli offerings and serve drinks.
• Coordinate with Restaurant Manager and Head Chef.
• Support staff training and team development.
• Manage spa cleaning programmes and oversee thermal area.
• Provide flexible support across the spa team and deliver therapies ad-hoc.

Skills

Customer service

Hospitality

Spa treatments

Guest liaison

Job description

Job Title: Spa Host and Therapist

Salary: £26,677.87 per annum, plus treatment bonuses and sales commission

Contract Type: Full-Time, Permanent

Hours: 39 hours per week

Live-in accommodation may be available for exceptional candidates.

This role is based on-site at Langdale Hotel and Spa, Ambleside, LA22 9JD.

Role Summary

As a Brimstone Spa Host at Langdale, you’ll be a key member of the Spa Team, delivering exceptional service and acting as the first and last point of contact for guests at Brimstone Spa. You’ll also take on a welcoming host role throughout the spa, ensuring guests feel relaxed, supported, and cared for during their visit, and will occasionally deliver therapies to enhance the overall guest experience.

Key Responsibilities

• Oversee the spa meet and greet area and manage daily bookings

• Supervise staff during service, including menu briefings and order flow

• Handle cashing up and ensure smooth day‑to‑day operations

• Advise guests on Spa Deli offerings and serve drinks

• Liaise with the Restaurant Manager and Head Chef

• Support staff training and team development

• Manage spa cleaning programmes and oversee the thermal area

• Provide flexible, ad hoc support across the spa team, championing a holistic, wellbeing-focused approach

• Deliver wellness treatments and therapies on an ad-hoc basis

Our Ideal Candidate

• Focused on delivering exceptional customer service the Langdale way

• Passionate about helping guests feel relaxed and calm

• Experience delivering spa treatments is desirable

• Ideal entry‑level opportunity for students completing spa therapy studies

• Confident in customer‑facing roles

• Experience using booking systems preferred

What We Offer

• Be our guest with a yearly complimentary stay in our Langdale hotel, B&B rate for one night.

• Get fit for free with complimentary access to our Fitness and Leisure Facilities.

• Get fed for free with meals available in our staff canteen.

• Get recognised with a chance to win cash prizes through Guest Nominations and for colleagues voting you a Langdale Superstar.

• Get a bonus of up to £300.00 with out Refer a Friend scheme.

• Get support with access to our confidential and impartial Employee Assistance Program (EAP) supported by our team of trained Mental Health First Aiders.

• Get it for less with staff discounts in Wainwrights Inn, Brimstone Spa, Brimstone Hotel and Stove Restaurant alongside external discounts such as Kendal Physio, Windermere cruises and B&Q trade.

• Get security after 6 months of service, you will gain enhanced Sick Pay and Life cover up to twice your salary.

Equal Opportunity Employer

Langdale is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. We're committed to fostering an inclusive workplace where unique backgrounds, perspectives, and talents flourish. Our dedication to diversity fuels innovation, ensuring we remain at the forefront of our industry. Join us and be a part of a team that celebrates differences, creating a brighter, more diverse future together.

Working conditions

This role is based on-site at Langdale Hotel and Spa, Ambleside, LA22 9JD.

Staff accommodation or relocation support may be available for exceptional candidates.

All candidates must have the legal right to live and work in the UK at the start of employment.

Company overview

Set in the heart of the English Lake District and surrounded by breath-taking scenery the Langdale Estate offers a choice of luxury hotel, self-catering and timeshare accommodation, spa experiences and therapies, restaurant, and bar.

At Langdale we pride ourselves on giving our guests an exceptional service and so we want people who want to make a difference, who care about creating a guest experience that is unique and memorable.

Purpose, vision & values

• Timeshare owners and Guests should be at the centre of everything that we do.

• Our people are important, and we should aim to do our very best by them at all times.

• It is incumbent upon us all to ensure that the business is sustainable so that it can deliver the owners needs and ensure that our people prosper.

• The natural environment and our communities are central to our thinking at all times.