Spa Host

Philema Hospitality Management Enterprise; Plymouth; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Service charge (F&B)

Spa membership discounts

Love to Shop vouchers

Staff discounts on food & beverage

Bed & breakfast discounts

Wellbeing access (360 Wellbeing)

Wagestream access

Annual events & celebrations

Cycle to work scheme

Job summary

Boringdon is seeking a friendly spa receptionist to join the team at our 5-star manor, home to Àclèaf Michelin Star restaurant and Gaia Spa. You will deliver consistent, attentive care to spa clients, handle bookings, and contribute to a seamless guest journey in a historic setting near Dartmoor.

With a starting hourly rate of £12.75, probation increases to £13.25 and hotel vouchers, this role requires a professional, detail‑oriented team player capable of flexible hours and superb guest service.

Qualifications

• Excellent customer service and a warm, welcoming manner.
• Able to work autonomously and as part of a team.
• High presentation standards and clear communication.
• Willingness to work unsociable hours as required.
• Experience in spa reception or hospitality is advantageous.

Responsibilities

• Offer a high level of friendly and efficient care to spa clients.
• Manage client bookings accurately to ensure a smooth journey.
• Handle queries by phone, post, online and face-to-face.
• Assist with product and treatment knowledge and training.
• Achieve and maximise daily sales targets and client engagement.
• Carry out reception procedures and opening/closing of the Spa.

Skills

Customer service

Team player

Attention to detail

Clear communication

Professional presentation

Job description

Do you like the idea of working in a 5-star, 16th century manor house which is home to Àclèaf our Michelin Star restaurant and sits on the edge of Dartmoor? Being surrounded by such History, Beauty and Nature are some of the reasons why Boringdon is fondly know as ‘the Enchanted Place on the Hill’

Home to the award winning Gaia Spa, 2 Rosette Mayflower Brasserie as well as Àclèaf - Our four rosette, Michelin Star Restaurant

Employee Benefits

• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
• Tokens & recognition scheme
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
• Friends & Family rates across the group
• Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2 , 5 - 15 Years - 1 additional holiday day per year.
• Cycle 2 work Scheme
• Annual Christmas Event

This role has a starting rate of £12.75 per hour... On successful completion of probation period you will receive an increase to £13.25 per hour and £50 in hotel vouchers.

Key Attributes:

• Warm & welcoming manner
• Attention to Detail
• Is an excellent team player with the ability to work autonomously
• High Presentation Standards
• Clear Communication

Role & Responsibilities:

• To offer a high level of consistent, friendly and efficient care to all spa clients and visitors.
• To work within spa guidelines to ensure that all client bookings are accurate and precise resulting in a client journey that is second to none.
• To deal with all client queries – by phone, post, online and face-to-face.
• To maintain a good knowledge of all products and treatments in order to deal with daily client queries and bookings. (Product and treatment training will be provided)
• To consistently achieve sales targets.
• To identify and maximise sales opportunities in all client queries/contact.
• To carry out Reception procedures as per the daily checklists. This will include opening/closing of the Spa.
• To liaise with the Spa therapists to ensure that treatment time guidelines are adhered to or adjustments made immediately to ensure the client’s journey runs smoothly.
• To ensure that all equipment is maintained in good working order and communicate any faults or breakdowns to the Head Therapist or Spa Manager.
• To maintain an accurate client database. Assist the Spa Manager in utilising this information to maintain close contact with our clients and encourage repeat business. All contact will be both paper and web-based.
• To create and distribute marketing literature as required.
• To carry out administrative duties as required e.g. filing, daily banking, stock taking.
• To ensure all necessary paperwork is completed correctly and passed to the appropriate therapist to prior to any treatment delivery. Update any changes that may need to be made to a client’s record.
• To build up a rapport with all clients. Communicate client suggestions to management so that the Spa’s offering can be further enhanced.
• To ensure that all information of a confidential nature gained in the course of duty is not divulged to third parties.
• To display a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts.
• To work within the guidelines of health and safety operatives to ensure all staff and guests are safe at all times.
• To be expected to work to the demands of the business, involving the working of unsociable hours.
• To provide flexibility with covering shifts due to illness.
• Any other duties as required