Night Concierge Assistant

Mandarin Oriental; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Career progression

Development opportunities

Complimentary nights (3)

Discounted stays across properties

Gym discounts & wellness deals

Life Insurance

Company pension plan

Employee Assistance Programme

Referral bonus

Uniform provided

Job summary

Mandarin Oriental Hyde Park, London, is hiring a Night Concierge Assistant to join our Concierge team. You will assist guests with luggage, deliver newspapers, log luggage, and keep the bell desk area clean. Shift patterns are 12-hour nights on a rotating schedule.

Candidates should have strong English, a proactive attitude, and customer-service mindset. Luxury hospitality experience is welcome but not required.

Qualifications

• Excellent command of written and spoken English.
• Luxury hospitality experience is ideal but not essential.

Responsibilities

• Deliver luggage or guest items to rooms within standard timeframe.
• Deliver complimentary newspapers to occupied rooms and honor paper preferences.
• Log luggage in the storage logbook until collection by guests.
• Polish luggage trolleys and maintain bell desk cleanliness.
• Assist doorman with loading/unloading luggage for guests.

Skills

English proficiency

Customer service

Job description

Night Concierge Assistant

4 on, 3 off / 3 on, 4 off, 12-hour shifts (8pm – 8am)

Night Concierge Assistant

4 on, 3 off / 3 on, 4 off, 12-hour shifts (8pm – 8am)

Mandarin Oriental Hyde Park is looking for a Night Concierge Assistant to join our Concierge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

As a Night Concierge Assistant at Mandarin Oriental Hyde Park, London, you will be responsible for:

• Ensuring luggage or other guest items are delivered/collected from the guest’s room, within our standard timeframe.
• Deliver complimentary newspapers to occupied guest’s rooms, paying attention to their preferred choice of paper.
• Log all pieces of luggage stored in the appropriate logbook, until guests collects their luggage/returns.
• Polish luggage trolleys and ensure general cleanliness of the bell desk and luggage area.
• Assist doorman in loading and unloading luggage for guests.

As a Night Concierge Assistant, you will be working on 12 hours shifts on a rotating basis, Monday to Sunday. Shift patterns will predominantly be night shifts from 8pm to 8am (including weekends and bank holidays), so flexibility is required where applicable.

To be successful Night Concierge Assistant candidate, you will have a strong command of written and spoken English and show a positive, pro-active attitude. Previous luxury hospitality experience is ideal, but not essential.

In return, you will receive an array of iconic benefits, such as:

• Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions.
• Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career.
• 3 complimentary nights per year, increasing to 5 with length of service
• Discounted stays at our beautiful properties across the Group
• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals
• 50% F&B & Spa discount
• Complimentary Westfield Healthcare cash plan, children added at no extra cost
• Colleague Experience Stay in-house with breakfast included upon completed probation
• Friends & Family hotel rate and Spa discount
• 1 paid Charity Day per year to dedicate to a charity of your choice
• Season ticket loan & cycle to work scheme
• £750 recruitment referral bonus
• Free meals on duty & uniform dry-cleaning services
• Increased holiday entitlement with Length of Service, up to 33 days off
• Subsidized podiatry sessions with our incredible Bastien pedicurists
• Free Life Insurance benefits whilst in service
• Company pension plan
• Access to Hospitality Action’s Employee Assistance Programme
• Employee Recognition Programmes
• Social, wellbeing, charity, and sporting events throughout the year

SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON.

Corporate responsibility values are deeply ingrained in Mandarin Oriental's culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set by the Global Sustainable Tourism Council.

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

DIVERSITY & INCLUSION.

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

ELIGIBILITY TO WORK IN THE UK.

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.