Spa Butler

Oetker Hotel Management Company GmbH; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Complimentary meals on duty

Cycle to Work scheme

Flu vaccinations

Discounted spa treatments

Job summary

The Lanesborough in London invites applications for a Spa Butler to join our Club & Spa team. The role covers daily presentation and cleanliness of the Spa, changing rooms, wet areas and back-of-house spaces, and assists in delivering amenities and Food & Beverages to Spa guests.

You will participate in spa rota and adapt to business needs during the launch and beyond, with a flexible approach to requests. Excellent English is essential; a second language is a plus, and luxury Club & Spa

Qualifications

• Experience in a similar luxury Club & Spa role.
• Fluent English; a second language preferred.
• Strong customer service orientation.
• Comfortable with manual handling.

Responsibilities

• Ensure daily presentation and cleanliness of the Spa areas, including changing rooms, wet side facilities and back of house areas.
• Assist in spa rota and support launch of the spa project and ongoing operations.

Skills

Customer service

English proficiency

Second language

Manual handling

Job description

We have an exceptional opportunity to join our Club & Spa Team at The Lanesborough.

Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.

Oetker Hotels

Masterpiece Collection

Oetker hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

Candidate Profile

The role of the Spa Butler is responsible for the daily presentation and cleanliness of the Spa, areas including: changing rooms, wet side facilities and back of house areas. The Spa Butler is also responsible for collecting amenities and Food & Beverages for all Spa guests. You will participate in spa rota, ensuring flexibility according to the needs of the business. You will have a flexible approach to requests and tasks during the launch of the spa and thereafter to help achieve overall success on the project.

Key Requirements

The ideal Spa Butler candidate would be able to demonstrate the following attributes

• Experience in a similar role within a luxury Club & Spa
• Excellent command of the English language and a second language would be preferred
• Show drive for Excellent Customer Service
• Passionate about fitness and wellbeing
• Please note this role requires an element of manual handling

In return

We believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:

Financial Wellbeing

• Additional holiday allowance
• Season ticket loan
• Enhanced Pension Scheme
• Life Insurance
• Complimentary dry cleaning
• Safety shoes
• Retail discounts around Victoria, Westminster, Whitehall and the Northbank area

Health & Wellness

• Complimentary meals on duty
• Cycle to Work scheme
• Flu vaccinations
• Discounted chiropodist and massage treatments
• Substantiality initiates
• Social and sports activities (e.g. football games, running club, yoga & pilates, etc.)

Career Growth & Personal Development

• Internal transfer and promotion opportunities
• Cross-departmental exposure
• Partnered with industry-leading training providers
• Internal learning gateway
• Free access to e-learning platform offering job-specific training and personal growth courses
• Subsidised professional qualifications and certified training programmes
• Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme

Recognition & Social Initiatives

• Award programmes throughout the year with generous prizes
• Long service awards
• Preferential room rate at The Lanesborough for you and your family
• 50% discount on F&B and Club & Spa treatments
• Social events (e.g. Annual Party, Recognition Celebrations, Children’s Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
• Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
• Retirement parties

*Terms and conditions apply to all benefits.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.