South Utilities Project Coordinator

HSL Compliance Limited; Wolverhampton; On-site; GBP 24,750 - 30,250; Full time

Job summary

HSL Compliance Limited in Brighton or Southampton is seeking a South Utilities Project Coordinator to own regional field schedules, optimise technician routes, and manage resource allocation for water utility projects.

You’ll liaise with the Project Manager, field technicians, and clients to ensure visits are scheduled safely, on time, and in full regulatory compliance, while maintaining accurate data and documentation.

Qualifications

• Proven experience as a scheduler/dispatcher/operations coordinator using specialised planning software.
• Excellent time management, multitasking and coordination skills.
• Strong understanding of contract delivery, operational efficiency and scheduling impact.

Responsibilities

• Create, update and manage regional field schedules using in-house planning software.
• Coordinate resource allocation and holidays/sickness coverage.
• Act as primary point of contact between regional management, clients and field technicians.
• Organise incoming work requests and ensure information is available to technicians.
• Ensure documentation and sampling materials are organised and delivered ahead of site visits.
• Review field data reports and escalate non-conformances.
• Contribute to monthly reporting and future resource forecasting.

Skills

Scheduler

Dispatcher

Operations coordination

Time management

Multi-tasking

Scheduling software

Client coordination

Tools

In-house planning software

Job description

South Utilities Project Coordinator

Location: Brighton or Southampton

Salary: £27,500pa

Enitial (proudly part of the HSL Compliance Group) is the UK’s leading provider of independent field monitoring, sampling, and environmental services. Working closely with major industrial, waste, and water utility companies, our specialist field teams capture vital environmental data nationwide. In this critical role, you will act as the operational engine room for the South Utilities region—working hand-in-hand with the Project Manager to ensure our "boots on the ground" are exactly where they need to be.

As our Project Coordinator, you will take total ownership of resource planning, route scheduling, and contract administration across the region. You will be the vital link connecting our field technicians, the South Utilities Project Manager, and our water utility clients.

This is a fast-paced role that requires balancing a high volume of pre-planned, routine environmental monitoring visits with sudden, reactive client demands. Your sharp organisational skills will directly ensure that our field teams have the right schedules, documentation, and equipment to complete their site visits safely, on time, and in total compliance with regulatory standards.

What You’ll Be Doing

• Create, update, and manage regional field schedules using our in-house planning software, optimising technician routes to minimise mileage and maximise productive time on site.
• Coordinate regional resource allocation, ensuring fully trained field technicians are deployed effectively while proactively managing coverage for holidays, sickness, and unexpected absences.
• Act as the primary, dependable point of contact between regional management, water utility clients, and field technicians - resolving operational queries and providing clear, timely updates.
• Organise and prioritise incoming work requests. Ensure all technical project information is gathered from the client and made clearly available to technicians prior to deployment.
• Collaborate closely with laboratory contacts and clients to ensure all supporting compliance documentation and sampling media (bottles, kits, etc.) are organised and delivered to technicians ahead of site visits.
• Review and submit field data reports directly to clients. Maintain absolute data accuracy within our scheduling systems and escalate any non-conformances against job-specific instructions to management.
• Contribute valuable insights to monthly operational reporting, future resource forecasting, and continuous service delivery improvement initiatives.

What We’re Looking For

• Proven experience working as a scheduler, dispatcher, or operations coordinator using specialised in-house planning or logistical software.
• Exceptional time management, multi-tasking abilities, and coordination skills, with a natural knack for solving logistical puzzles.
• A strong understanding of contract delivery, operational efficiency, and the commercial impact of accurate scheduling.
• Outstanding interpersonal and problem-solving abilities, with the confidence to manage expectations across field crews and corporate clients alike.

Desirable (But Not Essential):

• Practical, hands-on experience or baseline knowledge of environmental monitoring, water utility operations, or field service activities.

About Us

HSL Compliance is one of the UK’s leading compliance specialists, helping organisations keep people safe. We work with local authorities, housing associations and businesses across the UK, providing essential services including water safety, fire safety and wider compliance solutions.

Our success is built on the dedication of our people, and we’re proud to offer a supportive workplace where employees can grow, develop and make a real impact.