Sous Chef / Chef Manager
Location: Birmingham (City Centre)
Monday - Friday
Role Overview
An experienced Sous Chef / Chef Manager is sought to lead and manage a busy contract catering operation within a corporate environment. This position combines strong culinary expertise with operational leadership, ensuring the consistent delivery of high-quality food, excellent hospitality, and solid commercial performance in line with company service standards.
Key Responsibilities
Food Quality & Service Delivery
- Leads the preparation and delivery of fresh, seasonal, and innovative menus
- Ensures consistently high standards of food quality, presentation, and customer experience
- Oversees daily service across restaurant dining, hospitality functions, and meeting & events catering
Operational Management
- Manages all on-site catering operations, ensuring smooth day-to-day performance
- Maintains service delivery in line with contractual expectations and KPIs
- Drives continuous improvement, innovation, and development of the food offer
Client & Customer Relationship Management
- Acts as the primary on-site contact for all catering matters
- Builds strong relationships with stakeholders and customers
- Responds to feedback professionally and implements service improvements
Financial & Commercial Performance
- Manages budgets, food cost control, and gross profit targets
- Oversees ordering, stock management, and supplier relationships
- Ensures effective labour planning and rota management
Health, Safety & Compliance
- Ensures full compliance with food safety, hygiene, allergen, and HACCP standards
- Maintains audit readiness, due diligence documentation, and high cleanliness standards
- Promotes a strong health and safety culture within the team
Team Leadership & Development
- Recruits, trains, and motivates a high-performing catering team
- Leads by example with a hands‑on and supportive management style
- Conducts performance reviews and supports ongoing development
Sustainability & Brand Standards
- Supports sustainability initiatives, including waste reduction and responsible sourcing
- Delivers services in line with corporate values and operational standards
- Encourages innovation and customer engagement activities
Skills & Experience Required
- Strong background in fresh food preparation and corporate hospitality
- Experience operating within structured catering environments
- Excellent organisational, communication, and leadership skills
- Strong commercial awareness, including budget and food cost management
- Ability to maintain high standards in a client‑facing setting
Qualifications (Preferred)
- NVQ Level 2 or 3 in Professional Cookery (or equivalent)
- Food Safety Level 3
- Allergen Awareness Training
- IOSH or Health & Safety qualification (desirable)