Solutions Engineer, EMEA

AirTree Ventures Pty; London; On-site; GBP 45,000 - 85,000; Full time

Job summary

An established industry player is seeking a Solutions Engineer to enhance their Sales and Customer Success teams. This role is pivotal in driving customer engagement and satisfaction in the rapidly growing reality capture sector. The ideal candidate will leverage their extensive experience to identify customer needs, provide tailored solutions, and foster strong relationships. With a commitment to innovation and excellence, this opportunity offers a dynamic work environment where your contributions will significantly impact the company's success. Join a forward-thinking team that values collaboration and professional development, and take your career to the next level in a thriving industry.

Benefits

Flexible schedules

Family-friendly benefits

Remote work options

Professional development opportunities

Qualifications

• 6+ years in a similar role or program management in relevant industries.
• Must obtain A2 CofC UAV pilot’s license and travel 50% of the time.

Responsibilities

• Consult with customers to identify pain points and align solutions.
• Collaborate with sales and customer success teams for effective engagement.

Skills

Customer Relationship Management

Consultative Selling

Problem Solving

Strategic Thinking

Communication Skills

Education

Bachelor's degree in Engineering

Tools

SaaS Platforms

API Integrations

Job description

About DroneDeploy

Build with certainty, operate with confidence. That’s why thousands of construction, oil and gas, and renewable energy companies use DroneDeploy on a daily basis. We help them automate reality capture using drones, robots, and 360 cameras – combining this data in one platform for AI-powered analysis. From aerial and ground views of construction progress to automated gauge readings and methane leak detection, DroneDeploy is shaping the future of reality capture.

At DroneDeploy, we thrive in a remote-first culture, powered by innovation. Growth is limitless, and employee contributions matter. With accolades as a Best Place to Work in the SF Bay Area and a spot on America’s Best Startups list, our team is dynamic, purpose-driven, and dedicated to delivering top-tier reality capture software. We cultivate an environment of opportunity. Our dynamic growth is fueled by the diverse range of ideas nurtured by our team. This is why our commitment to internal advancement is profound. A multitude of paths for professional and personal development are available, where flexible schedules, family-friendly benefits, and remote work options propel our team's journey.

Role Overview:

Looking to make your mark in an industry that’s set to explode? The #1 player in the reality capture industry is on the hunt for a Solutions Engineer to supercharge our Sales and Customer Success organizations in a fast-growing region.

You’re already an industry expert, with a strong sense for the drivers and trends that are transforming the reality capture space, and can convincingly and effectively demonstrate DroneDeploy’s solutions using documented customer evaluation plans and use-case adoption examples.

You will be the primary industry and solutions resource for our EMEA sales and customer teams, taking a consultative approach with our customers and prospects, identifying their use cases and operational challenges and driving value-based alignment between customer needs and the DroneDeploy platform. This is a critical role in our Go-To-Market team, reporting directly to the Manager of EMEA and working hand in glove with our EMEA sales/CS team to support existing and prospective customers as their trusted industry and product advisor.

Our ideal candidate loves nothing more than nurturing customer relationships, and is deeply curious, with a passion for driving value, solving complex problems, and articulating innovations and improvements. As a critical partner to our customers, you will bring accountability, strategic thinking and deep product knowledge. You have conviction and passion for technology and cloud platforms, solving real-world operational challenges for Industry, delivering high value impact inline with customer and DroneDeploy agreed expectations.

Responsibilities:

• Consult with existing and prospective customers to identify the current state of their reality capture program, identify and document current pain points, collaborate on solutions, and drive successful evaluations to align their needs with DroneDeploy’s solutions.
• Work with the Customer Success team to grow customers into DroneDeploy advocates and accelerate adoption through programmatic engagement strategies, training and consultation.
• Conduct analysis to determine the best path for solving business problems/opportunities that may include process improvement, systems enhancement, user training, and/or hardware recommendations.
• Liaise directly to global SE Team to facilitate best practices, efficiency and solution innovation.
• Collaborate with the sales team on opportunity qualification, demonstrations, proof-of-concept presentations, RFP responses and business justification in a presales capacity.
• Assist the Customer Success team with the post-sales technical process: installation, deployment, training, technical check-ups and escalation management, including API integrations and internal app development.
• Partner with Marketing to participate in EMEA specific events including, group training webinars, field-days, and in-person industry conferences.
• Develop a mastery of DroneDeploy solutions, business model, services and Customer Success best practices.

Requirements:

• 6+ years of field experience in similar role or in a program/operations management role with an energy, construction, architecture, mining or engineering organization.
• Prior experience with a SaaS company or working knowledge of enterprise SaaS products.
• Pre-sales, solutions engineering or customer-facing experience with enterprise SaaS platforms desirable.
• Must be able to obtain a A2 CofC UAV pilot’s license.
• Able to travel and visit customers approximately 50% of the time as required (including domestic, regional EMEA and USA on occasions).
• Located in the London-metropolitan area and expected to be in the London-based office (Moorgate) 4+ days a week for team collaboration.
• Bachelor's degree in Engineering or equivalent.
• Exceptional communication skills, including demonstrated experience in delivering solutions proposals to C-suite and executive-level stakeholders.
• Strong experience mentoring and managing internal and external teams.
• Thrives in a fast-paced start-up environment, with superior organizational and time-urgency skills.
• Able to work Monday - Friday, 8:00AM to 6:00PM UK time, but longer hours may be required.
• You share our values and work in accordance with those values: Build Trust, Simplify, Make It Happen.