Solutions Engineer

NEOCI; Manchester; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive base salary

Hybrid working

24/7 support culture

Job summary

NEOCI is seeking a Solution Engineer to enhance their commercial team. This role involves leading technical discoveries and designing solutions in collaboration with sales.

The ideal candidate will have 5+ years in a presales capacity, with strong knowledge of CCaaS, CX, UCaaS, and Twilio products. The position offers hybrid working and a competitive salary.

Qualifications

• 5+ years in a presales or solution engineering role.
• Deep knowledge across CCaaS, CX, UCaaS, and CPaaS.
• Track record of delivering engaging product demos.

Responsibilities

• Lead technical discovery workshops with stakeholders.
• Deliver tailored demonstrations of our product solutions.
• Design commercially viable solution architectures.

Skills

Presales expertise

CCaaS

CX knowledge

UCaaS

Technical proposal writing

Presenting to C-suite

Tools

Twilio products

Job description

We are the UK's #1 and longest-standing Twilio Gold Partner, transforming how mid-market and enterprise organisations engage with their customers. Since 2006, we've been designing, deploying, and optimising omnichannel contact centre and customer engagement platforms delivering more Twilio Flex implementations in the UK than any other organisation.

We don't just implement technology. We turn every customer interaction into live intelligence that drives revenue, reduces cost, and gives leadership the data to make the right calls. Our proprietary RACE plugin suite, AI-certified delivery capability, and 95% customer satisfaction rate are why some of the UK's most customer-focused businesses trust us as their long-term partner.

We're growing, and we're looking for a Solution Engineer to help us take that story to market.

The Role

As a Solution Engineer, you'll be a critical part of our commercial team - the technical voice in the room during some of our most important customer conversations. You'll work closely with our sales and commercial leads to qualify opportunities, understand customer challenges, and design compelling solutions that win.

This is a presales role with real influence. You'll shape how prospects experience our company from the first discovery call through to proposal and close and your work will directly impact the quality of what we deliver for customers post-sale.

What You'll Do

• Lead technical discovery — Run structured requirements workshops with CX, IT, and operations stakeholders to understand current-state challenges, technical environments, and business objectives.
• Deliver compelling demos — Own and deliver tailored demonstrations of our product, and our broader solution portfolio, adapting to each customer's context and priorities.
• Design solutions — Translate customer requirements into clear, commercially viable solution architectures that leverage Twilio's CPaaS, CCaaS, and UCaaS capabilities alongside our own platform and services.
• Produce winning proposals — Write and contribute to RFP responses, technical proposals, statements of work, and solution overviews that are accurate, differentiated, and outcome-focused.
• Be the technical bridge — Work alongside Account Executives and the Commercial Director to ensure technical credibility throughout the sales cycle, and hand over cleanly to delivery teams once a deal is won.
• Support marketing and events — Occasionally represent the company at industry events, webinars, and customer roundtables as a subject matter expert.
• Feed back to product — Capture market intelligence, common objections, and capability gaps to inform the RACE product roadmap and wider go-to-market strategy.

What We're Looking For

• 5+ years in a presales or solution engineering role, ideally within a partner, reseller, or technology vendor environment.
• Deep knowledge across CCaaS, CX, UCaaS, and CPaaS - you understand the landscape, the vendors, and the real-world challenges customers face.
• Proven ability to run discovery sessions and capture structured requirements from both technical and non-technical stakeholders.
• A track record of delivering engaging, high-quality product and solution demos that move deals forward.
• Strong written skills and able to produce clear, persuasive technical proposals and RFP responses without heavy editing.
• Comfortable presenting to C-suite and senior decision-makers (CX Directors, CTOs, COOs, IT Directors).
• Collaborative by nature - you work well with sales, delivery, and product teams and know how to support a deal without owning it entirely.
• Experience working with or selling Twilio products (Flex, Voice, Messaging, Verify, or similar) is highly desirable.

Why us

• Work with the UK's most experienced Twilio implementation team - 30+ industry awards and counting.
• Sell solutions that genuinely deliver results: 85% uplift in call handling, 69%+ query automation, 100+ employee days saved annually.
• A commercially focused, growing business where presales has a clear seat at the table.
• Competitive base salary and benefits.
• Hybrid working from our Manchester HQ
• 24/7 support culture that means our customers stay — and so do our people.