Solutions Engineer

SF Technology Solutions; Leicester; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Generous remuneration package

Long-term progression potential

Job summary

A leading technology company in Leicester is seeking a Solutions Engineer to support its PaaS solutions platform. The role involves acting as the first point of contact for technical queries, conducting application testing, and using Jira for ticket management. Candidates should have a background in system support, experience in an SME, and an understanding of the Microsoft tech stack. On-site work is required and the position comes with a generous remuneration package.

Qualifications

• Hands-on experience in system & software application support.
• Previous experience in an SME environment.
• Basic understanding of application testing (unit, integration, performance, regression).

Responsibilities

• Act as the first point of escalation for technical queries.
• Conduct web/mobile application testing.
• Manage tickets effectively using Jira.

Skills

Technical support

Application testing

Problem solving

Microsoft tech stack

Database platforms knowledge

Job description

Solutions Engineer with key skills in product support and web application testing is sought by an international compliance IoT technology company with its head office based in North Leicester.

With a 25-year history of delivering bespoke, end-to-end connected solutions, this ISO‑accredited organisation has grown by reputation. It is looking for a Solutions Engineer to support a PaaS solutions platform.

Reporting directly into the Solutions Manager, this role will use a solid background in hands‑on software application and system support to deliver timely, well‑communicated solutions to customer queries.

In return, the incumbent can expect a supportive, technologically autonomous working environment within a market‑leading company.

Role Responsibilities

• Act as the first point of escalation for all technical queries & issues across the company’s applications
• Conduct web/mobile application testing when required
• Champion the use of a Jira ticketing system to manage tickets effectively
• Champion company‑wide commitment to improving the support function & customer communication

Personal Requirements

• A background in hands‑on system & software application support
• Previous experience working in an SME environment
• A basic understanding of application testing (unit, integration, performance, regression, etc.)
• A clear‑minded approach to problem solving
• Understanding of the Microsoft tech stack (Azure, Microsoft 365, Windows Server)
• Experience with database platforms would be a plus (SQL, Postgres, etc.)
• Experience working in an IoT‑driven environment would be a plus

Due to the nature of this role on‑site working is required.

This Solutions Engineer will receive a generous remuneration package with long‑term progression and growth potential.

To discuss this role in more detail please contact Jack Stockport on 0787 7726 942 or [e-mail]

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Information Technology

Industries: Technology, Information and Media and Information Services

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