Solutions Consultant - Remote First

MCS Group; Belfast; Remote; GBP 35,000 - 45,000; Full time

Job summary

Ein aufstrebendes Unternehmen sucht einen Implementation Specialist, der bereit ist, in einem dynamischen Umfeld zu arbeiten. In dieser spannenden Rolle werden Sie direkt mit Kunden zusammenarbeiten, um deren Geschäftsprozesse zu verstehen und die Plattform zu konfigurieren, um ihren Bedürfnissen gerecht zu werden. Sie werden Teil eines unterstützenden Teams, das den Erfolg der Kunden in den Mittelpunkt stellt. Diese Position bietet Ihnen die Möglichkeit, Ihre Fähigkeiten in einem schnell wachsenden SaaS-Umfeld weiterzuentwickeln und einen echten Einfluss auf die Arbeitsweise von Unternehmen zu haben.

Benefits

25 Tage Urlaub + Feiertage

Krankenversicherung

Lebens- und kritische Krankheitsversicherung

Reiseversicherung

Betriebliche Altersvorsorge mit 5% Arbeitgeberanteil

Therapie- und Wellnessunterstützung

Prämien für Empfehlungen

Auszeichnungen für langjährige Betriebszugehörigkeit

Qualifications

• 2-4 Jahre Erfahrung in einer kundenorientierten Rolle.
• Komfortabel im Umgang mit Tools wie Excel und CRM-Systemen.

Responsibilities

• Direkte Zusammenarbeit mit Kunden zur Anpassung der Plattform.
• Konfiguration von Workflows und Vorlagen über die Benutzeroberfläche.

Skills

Kundenorientierung

Problem-Lösungsfähigkeiten

Kommunikationsfähigkeiten

Prozessdenken

Technische Unterstützung

Education

Abschluss in einem relevanten Bereich

Tools

Excel

CRM-Systeme

Job description

Implementation Specialist (Remote - UK)

£35,000 - £45,000 DOE + bonus | SaaS | No-code Platform | Workflow & Document Automation

We're working with a high-growth, PE-backed SaaS company that's transforming how organisations manage documents, workflows, and business-critical information. With strong backing, profitable growth, and a global client base, they're now looking for an Implementation Specialist to support their expanding UK Services team.

This is a great opportunity for someone with a background in customer-facing roles, technical support, digital transformation, or internal systems - who's ready to step into a delivery-focused position where you'll be hands-on with real client projects.

The role is fully remote, with a preference for candidates based in Northern Ireland, but open to applicants across the UK.

What You'll Be Doing

This is a role for someone who enjoys solving problems, working with clients, and getting into the nuts and bolts of how teams operate. You'll be helping new customers get up and running with the platform, configuring it to their needs using simple tools (no coding involved), and supporting their journey from day one.

• Work directly with clients to understand their business processes and use cases

• Configure workflows, templates, permissions, and metadata structures via the platform's UI

• Help tailor onboarding to each customer, ensuring they get value fast

• Provide support and best-practice advice throughout the implementation phase

• Collaborate with senior consultants and other teams (e.g. Sales, Support, Success) to deliver smooth handovers and strong project outcomes

• Get stuck into internal projects that improve how the wider delivery team operates

What We're Looking For

We don't expect you to know everything. You'll be supported and trained - but you need to bring curiosity, a process mindset, and the confidence to talk to customers.

2-4 years of experience in a similar client-facing role
Comfortable using tools like Excel, databases, or CRM systems
A natural problem solver who can break down how things work and spot ways to improve them
Clear communicator - able to talk with both technical and non-technical stakeholders
Eager to learn, take ownership, and grow into a more senior solutions role over time

Nice to have (but not essential):

• Experience with SaaS tools or no-code platforms

• Familiarity with process mapping, onboarding workflows, or systems training

• Worked in sectors like consulting, finance, legal, or professional services

Salary & Benefits

• £35,000 - £45,000 base (depending on experience)

• Annual bonus

• Fully remote role - NI preferred but UK-wide options available

• 25 days holiday + public holidays

• Health insurance (covers you and your immediate family)

• Life and critical illness cover

• Travel insurance (for both work and personal use)

• Pension with 5% matched contribution

• Therapy & wellbeing support via Auntie Service

• Referral bonus scheme and long service awards

If you're looking for a hands-on role where you can learn, grow, and make a real impact helping clients work smarter - we'd love to hear from you.

To speak in absolute confidence about this opportunity please contact Jack Tyrrell, Specialist Recruitment Consultant at MCS Group 02038548637 or send an up to date CV via the link provided.

If this position is not right for you, we may have others that are. Please visit www.mcsgroup.jobs to view a wide selection of our current jobs or call us 028 9023 5456 .

All conversations will be treated in the strictest of confidence.