Solutions Consultant

Amplience Ltd.; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in AI Content seeks a Solutions Consultant to enhance customer onboarding and engagement. You will drive value for clients by ensuring successful platform adoption and managing stakeholder relationships. This role requires strong e-commerce expertise and consultative skills to guide customers through their journey with Amplience.

Benefits

Pension Scheme

Incentive Plan

Annual Leave

Enhanced Maternity Leave

Enhanced Paternity Leave

Sick Pay

Study Leave

Birthday Leave

Company-Wide Recharge Days

Employee Referral Bonus

Qualifications

• Proven ability to manage multiple concurrent projects across a portfolio of customers.
• Strong knowledge of e-commerce operations and technologies.

Responsibilities

• Own the end-to-end customer onboarding experience.
• Manage ad-hoc consultative projects providing strategic recommendations.
• Serve as a trusted advisor to customers.

Skills

Stakeholder Management

Project Management

E-commerce Expertise

Consultative Engagement

Relationship Building

Problem Solving

Job description

Solutions Consultant

Department: Expert Services

Employment Type: Full Time

Location: London, UK

Description

We’re here to rid the world of bad shopping experiences.

It’s a bold aim, and one that needs both a dynamic team and a very different way of working.

That’s why we want people who can weave their unique skills, experience and character into a global team that learns, shares, grows and succeeds together.

Our people are all stewards of the business, helping us to win through care, commitment and conviction – and in return we open up a whole new world of flexibility around where, when and how you work.

It’s an exciting time to be part of Amplience. We have new leadership, new goals and new opportunities. So let’s find out where you fit in…

And if you’re still wondering what we actually do…

Amplience is the AI Content company that brings together data, performance insights and generative AI. We help 400+ of the world’s biggest brands, from Liberty and Mulberry, to Argos and Crate & Barrel, deliver persuasive content for every shopping context, fuelling truly personalized and connected experiences.

What to Expect
As a Solutions Consultant, you'll ensure the successful onboarding and long-term success of Amplience customers. In this advisory role, you will help clients maximize their value from the Amplience platform, driving engagement and adoption. Collaborating with Expert Services, Customer Success, and Product teams is crucial for overseeing project delivery, managing stakeholder relationships, and advising clients on best practices to align the platform’s features with their objectives.
This role requires a consultative approach, assisting customers in feature adoption, making strategic recommendations, and supporting tactical execution tailored to their needs. Alongside your technical expertise, you will maintain engagement health by mitigating risks, identifying expansion opportunities, and ensuring high customer satisfaction throughout their journey with Amplience.
We seek a professional with strong e-commerce and content expertise, who works independently and collaboratively. Key responsibilities include executing contractual activities while nurturing long-term partnerships.
This role is UK-based, supporting global customers with minimal travel required.

Key Responsibilities

• Own the end-to-end customer onboarding experience, ensuring seamless delivery, tracking, and proactive management of implementation timelines and milestones.
• Manage ad-hoc consultative projects, providing strategic recommendations and best practices tailored to customer needs.
• Serve as a trusted advisor to customers, leading their delivery teams and system integrators to ensure a best-practice implementation through hands-on guidance, live delivery sessions, workshops, and targeted training.
• Facilitate a structured onboarding journey, including formal project kickoffs, scheduled workshops, recurring cadence meetings, and project closure based on agreed acceptance criteria.
• Proactively monitor and manage customer engagement health, identifying potential risks, roadblocks, or opportunities for improvement, and taking corrective actions to drive successful adoption.
• Serve as a key customer advocate, ensuring internal teams (Customer Success, Expert Services, Product, and Support) align to deliver a seamless and value-driven customer experience.
• Drive stakeholder alignment and communication, ensuring executive sponsors, business users, and technical teams are engaged, informed, and aligned on success metrics.
• Identify expansion opportunities, working collaboratively with Customer Success and Sales teams to drive continued value realisation and platform adoption.
• Continuously refine onboarding and engagement processes, leveraging customer feedback to enhance Amplience’s service offerings and best practices.
• Provide high-quality training, ensuring that customer business users are well equipped to use as much of the platform as is necessary to meet their objectives.

Skills, Knowledge and Expertise

• Proven ability to manage multiple concurrent projects across a portfolio of customers, ensuring successful delivery and adoption.
• Excellent stakeholder management and influencing skills, with the ability to engage and build trust with decision-makers up to the Executive level in enterprise organisations.
• Deep understanding of retail and e-commerce business models, industry challenges, and key business drivers, enabling strategic guidance for customers.
• Strong knowledge of e-commerce operations and technologies, including platforms, integrations, and industry best practices across retailers of all sizes.
• Proven track record in consultative customer engagement, guiding organisations through digital transformation, platform adoption, and optimisation strategies.
• Ability to stay ahead of emerging technologies and industry trends, particularly in retail, e-commerce, and digital content management.
• Exceptional relationship-building skills, fostering long-term partnerships with both customers and internal teams (Customer Success, Sales, Product and Operations
• Demonstrated expertise in customer expectation management, ensuring high satisfaction through proactive communication and issue resolution.
• Ability to identify expansion opportunities, recognising when customers can benefit from additional solutions, features, or services.
• Strong organisational and problem-solving skills, with the ability to anticipate challenges, manage risks, and drive project success.
• Willingness to travel up to 10% regionally and nationally for work-related events, customer meetings, and workshops.

Benefits

Pension Scheme

· Auto-enrolled after 3 months' service

· Salary sacrifice scheme to maximise tax efficiency

· 5% employee contribution, matched by 5% from Amplience

· Pension broker: Titan Group (offers financial advice)

· Pension provider: Aegon

Incentive Plan

· Up to 20%

Annual Leave

25 days paid holiday as standard

Length of Service Entitlement

3+ years continuous service | 26 days annual leave entitlement
4+ years continuous service | 27 days annual leave entitlement
5+ years continuous service | 28 days annual leave entitlement
6+ years continuous service | 29 days annual leave entitlement
7+ years continuous service | 30 days annual leave entitlement

Enhanced Maternity Leave

· 12 weeks full pay

· 12 weeks at 50% pay

· 15 weeks at statutory maternity pay (SMP)

· 13 weeks of unpaid

Enhanced Paternity Leave

· 2 weeks full pay

Sick Pay

· Up to one month’s full pay per calendar year (at company discretion, with medical certificate)

Study Leave

· 5 days for employees on accredited long-term courses (12+ months)

Birthday Leave

· One paid day off during your birthday month

Company-Wide Recharge Days

· One day off per quarter for the whole business – rest, recharge, and reset

· All roles are laptop-enabled

· Working arrangements agreed with your line manager

· Freedom Fridays: Finish early on Fridays to support work-life balance (full-time employees only)

Holiday Buy Scheme

· Purchase up to 5 extra days per year, repaid through salary deductions

Cycle to Work Scheme

· Save on bikes & accessories via tax-efficient payments (Blackhawk Network)

Tech Scheme

· Purchase tech items and spread the cost over 12 months via salary deduction (Blackhawk Network)

Season Ticket Loan

· Advance loans available for travel tickets, repaid via payroll

Charity/Volunteer Days

· Up to 3 paid days a year for volunteering or charity work

Payroll Giving (CAF – Give As You Earn)

· Tax-free donations to UK charities, directly from your salary

Employee Referral Bonus

· £1,200 / €1,400 / $1,500

· 50% paid at 4 months, 50% at 7 months post-hire

Amplience UK Ltd. / Amplience, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Amplience fosters a business culture where ideas and decisions from all people help us grow, innovate, create and be relevant in a rapidly changing world.

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