Solutions Architect - ServiceNow

Infotel UK Consulting; Prestwick; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Flexible working

Pension Scheme

25 days holiday + bank holidays

Training and Career progression

Company Social Days

Job summary

Infotel UK Consulting seeks an experienced ITSM Consultant to lead end-to-end cloud infrastructure design and ServiceNow deployments. You will bridge cloud automation with ITSM/ITOM modules, ensuring scalable provisioning, robust MID Server architecture, and seamless API integrations.

You will design and deploy multi-cloud environments using IaC, architect compute/storage/network layers, and automate CI/CD pipelines for cloud resources while ensuring security and compliance standards are met.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or equivalent industry experience.
• 5+ years of experience as a Solutions Architect or Lead Systems Engineer.
• Certified Implementation Specialist (CIS) or Certified System Administrator (CSA) for ServiceNow.
• Experience provisioning cloud environments in AWS, Azure, or GCP using IaC.
• REST/SOAP APIs, JSON/XML, OAuth, and IntegrationHub proficiency.
• JavaScript, Python, PowerShell, or Bash scripting abilities.

Responsibilities

• Design and deploy multi-cloud infrastructure environments using IaC tools.
• Architect scalable compute, storage, and networking across AWS, Azure, or GCP.

Skills

ServiceNow CIS/CSA

JavaScript scripting

Python scripting

PowerShell

Bash scripting

REST API

OAuth

IntegrationHub

Education

Bachelor's degree in Computer Science or IT

Tools

Terraform

CloudFormation

Bicep

Ansible

Job description

ITSM Consultant

We are seeking an experienced

ITSM Consultant

We are seeking an experienced Solutions Architect to lead the end-to-end design, implementation, and integration of enterprise cloud infrastructure and ServiceNow environments. In this role, you will bridge cloud automation with ServiceNow ITSM/ITOM modules, ensuring scalable cloud provisioning, robust MID Server architecture, seamless API integrations, and optimal configuration of ServiceNow workflows.

Key Responsibilities

• Design and deploy multi-cloud infrastructure environments using Infrastructure as Code (IaC) tools such as Terraform, CloudFormation, or Ansible
• Architect scalable compute, storage, and networking layers across major cloud providers (AWS, Azure, or GCP)
• Automate continuous integration, deployment pipelines, and cloud resource provisioning workflows
• Ensure infrastructure meets corporate security baseline standards, compliance policies, and performance benchmarks

ServiceNow Installation & Configuration

• Lead the technical design, deployment, and configuration of ServiceNow instances (ITSM, ITOM, Cloud Provisioning & Governance)
• Configure MID Servers, Discovery, Service Mapping, and CMDB populations across cloud environments
• Develop custom workflows, Scripted REST APIs, IntegrationHub spokes, and business rules within ServiceNow
• Oversee instance cloning, upgrade management, release management, and platform performance tuning

Requirements

• Experience: 5+ years of experience as a Solutions Architect or Lead Systems Engineer
• ServiceNow Expertise: Certified Implementation Specialist (CIS) or Certified System Administrator (CSA) with proven hands‑on experience installing, configuring, and extending ServiceNow platforms
• Cloud Infrastructure: Proven expertise provisioning cloud environments in AWS, Azure, or GCP using IaC (Terraform, CloudFormation, Bicep)
• Integration Skills: Technical proficiency in REST/SOAP APIs, JSON/XML, OAuth, and IntegrationHub
• Scripting: Hands‑on experience with JavaScript (ServiceNow API), Python, PowerShell, or Bash
• Education: Bachelor's degree in Computer Science, Information Technology, or equivalent industry experience

Benefits

What we offer

• A company culture based on respect, transparency, and equality.
• Flexible working
• Pension Scheme
• 25 days holiday plus bank holidays
• Training and Career progression
• Company Social Days

Sharing our culture

Infotel is an equal opportunity employer, and we pride ourselves on our diversity. That includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status.

We have an incredible team ethic; we work together to consistently deliver for our clients. We host after work gatherings and other in-house events to ensure our team members develop strong relationships and enjoy their work environment.

All applications will be treated in strict confidentiality!