Solutions Architect (Pre and Post Sales)

TN United Kingdom; London; Remote; GBP 70,000 - 90,000; Full time

Job summary

A leading company in AI solutions is seeking a Solutions Architect based in London. This role involves acting as a technical advisor to clients, engaging in pre- and post-sales activities, and ensuring customer success. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to manage multiple projects. The company offers a flexible work policy and various benefits, including health insurance and generous PTO.

Benefits

25 days PTO

Public holidays

Private health insurance

Wellness stipends

Qualifications

• 3-5 years of customer-facing, hands-on pre- and post-sales experience.
• Proven experience in reading, debugging, and understanding web applications.

Responsibilities

• Partner with Sales to design tailored solutions.
• Lead technical onboarding and implementation projects.
• Gather product feedback to improve services.

Skills

Communication

Customer Service

Technical Writing

Problem Solving

Project Management

Education

BS in Information Systems

BS in Engineering

Tools

Salesforce Service Cloud

RESTful Services

APIs

Job description

Solutions Architect (Pre and Post Sales), London

Sendbird has an exciting opportunity to join our company in the role of Solution Architect.

The Sendbird Solution Architect acts as a technical and product advisor to current customers and prospective clients. The role is responsible for architecting Sendbird solutions that meet customer demands and ensuring customer success. The Solutions Architect is engaged in pre-sales and post-sales activities to deliver innovative, flexible, and scalable solutions to our customers, some of the world's most notable brands. The ideal candidate should be comfortable speaking with developers, product managers, and C-level executives. You should have at least two years of software engineering experience in front-end, mobile, and backend technologies. This role will support EMEA and Eastern United States regions, reporting into the U.S.-based Head of Technical Services.

Responsibilities

1. Partner with Sales: Collaborate with Account Executives to advise prospects on Sendbird services, designing tailored solutions that fit their business and technical needs.
2. Design and deliver presentations/demos: Create customized presentations and demonstrations tailored to your audience, effectively connecting product features to customer business goals.
3. Work toward ongoing customer success: Collaborate with Customer Success, Sales, and Renewal teams to educate customers on using Sendbird effectively.
4. Lead technical onboarding/implementation projects: Own the full onboarding and implementation cycle, from technical kickoff to go-live, designing and consulting on technical and UI solutions.
5. Build vertical solutions: Develop tools and solutions, including third-party integrations, to meet customer needs.
6. Respond to security inquiries: Articulate Sendbird's security story, lead security review responses, and discuss conformance with frameworks like HIPAA, SOC2, ISO.
7. Contribute to RFx responses: Lead cross-functional teams to prepare compelling responses to RFPs.
8. Gather product feedback: Provide feedback to improve Sendbird services based on customer input.
9. Technical writing: Create or assist with blogs, tutorials, guides, and documentation to facilitate adoption.
10. Coordinate projects: Manage projects with multiple stakeholders to ensure successful launches.
11. Be a domain expert: Stay updated on AI and messaging trends, acting as a trusted advisor.

Qualifications

• BS in Information Systems, Engineering, or related field
• 3-5 years of customer-facing pre- and post-sales/solutions engineering experience
• Experience reading, debugging, and understanding complex web applications
• Knowledge of HTTP methods and web integration technologies
• Understanding of AI concepts such as prompt engineering, RAG, and LLMs
• Excellent communication skills and customer empathy
• Experience with web or mobile platforms (iOS, Android, React Native, etc.)
• Ability to troubleshoot complex systems

Preferred Experience

• Familiarity with Salesforce Service Cloud or similar ticketing systems
• Guidance on UX design for messaging
• Active participation in developer communities
• Awareness of industry trends in AI and messaging
• Experience in high-growth startup environments

Benefits

• 25 days PTO, public holidays, volunteer days, and additional leave
• Parental leave, special leave policies
• Employer pension contributions, private health insurance, wellness reimbursement, professional development stipends, and other perks

Work Policy

Our London team is fully remote, with proximity to the city for in-person meetings as needed.

Diversity & Inclusion

We value diverse backgrounds and experiences, promoting an inclusive environment where everyone can grow. We encourage all qualified candidates to apply.

About Sendbird

Sendbird offers omnichannel AI and communication APIs, powering over 7 billion conversations monthly for clients like DoorDash and Yahoo Sports. Headquartered in California, backed by leading investors.